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College of Sciences
College of Sciences IT Operations
Duties
Contact IT Operations:
cosit@utsa.edu
To report computer trouble
click here
Information Technology/Equipment
Inventory/Facility use Coordination:
Summary of
Duties: Assist with the installation and maintenance of both
critical and non-critical software. Research
problems and recommends solutions regarding computing equipment and
software. Provide resource estimates and progress reports. Serve on
committees to develop technical standards and direction. Recommend
software and hardware upgrades. Confer with other
personnel in resolving problems involving procedural and technical
matters. Provide first line technical support for the customer. Meet
with College customers and technical staff to determine information
needs and requirements. Ensure that all work is accurate and in
compliance with departmental or project quality standards. Provide
input for the planning and budget process.
- Setup, configure,
maintain, and upgrade server hardware and software.
- Aid in testing server
software/hardware and applications.
- Assist with
troubleshooting servers.
- Utilize tools and
software utilities to resolve network infrastructure problems
for web servers.
- Install, configure,
upgrade, and troubleshoot computer lab workstation software and
maintain images of machines.
- Provide technical
guidance to the computer workstation support employees on lab
setup.
- Maintain
documentation on labs.
- Install, upgrade,
troubleshoot and support non networked software.
- Provide server and
desktop data backup and restoration.
- Install, upgrade,
troubleshoot servers.
- Install, upgrade,
troubleshoot, support networked and non networked printers.
- Provide product
information and research for purchasing decisions.
- Coordinate requests
to provide usage (disk, web, operational status) reports.
Web Page
development and assistance:
- Designs, creates,
formats and produces high-quality, original web-based designs.
- Conceptualizes,
storyboards, and creates original graphical and animation
elements for delivery via the Internet.
- Works in team
environment to assist in implementation of all facets of work
supporting the web services, including information architecture,
web standards and trend research.
Facility Use and Coordination
- Serves as liaison between UTSA departments
and Facilities Services regarding pending space issues and
protocol for requesting College of Sciences space.
- Maintain files for each department.
- Attend and participate in construction
meetings to discuss renovations, room numbering problems,
institution of policies regarding space measurement, etc.
- Provide analytical assistance for
Facilities Planning and Development Office.
- Coordinates equipment and furniture moves.
Assist with management of College and departmental
equipment inventory
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