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UTSACard Policy

Capitalized words or phrases used in this Statement of Policy have the respective meanings assigned to them. "You(r)" means Student, Staff or Faculty. "University" means the University of Texas at San Antonio.

  1. The UTSACard serves as the University's official identification card.
  2. The UTSACard is property of the University.
  3. By accepting this card, you accept all terms and conditions of the card and its use.
  4. It is mandatory that you carry the UTSACard at all times while on University property.
  5. You are the only person authorized to possess or use Your UTSACard.
  6. You may obtain the UTSACard at either the 1604 office, MS 1.01.52 or the downtown office, FS 1.506. Call 458.4639 for office hours.
  7. A valid photo id (driver's license, military id, state issued id, or current passport) is required to obtain the UTSACard.
  8. The UTSACard is valid as long as you are enrolled or employed at the University.
  9. A fee is assessed to students each semester as a service fee for the UTSACard. This does not entitle the student to a new card each semester.
  10. A replacement card fee is required to replace a lost and/or stolen UTSACard. The fee also applies to any card rendered unusable through your negligence or misuse. In an effort to maintain the most current record, a new photo will be taken each time a replacement UTSACard is issued.
  11. It is your obligation to notify the UTSACard Office if Your UTSACard has been lost or stolen. The University shall attempt to confiscate lost or stolen cards if an unauthorized person attempts use.
  12. You may participate in a declining balance program called Rowdy Dollars. This program allows the UTSACard to be used for purchases at various University locations. There is no minimum or maximum dollar amount to participate. By default, all cardholders have a Rowdy Dollars account with an initial balance of $0.
  13. Rowdy Dollar account balances carry forward to the next semester.
  14. Refunds on Rowdy Dollar accounts are issued upon your request. All refunds are applied to your UTSA Fiscal Services account. Any outstanding balance with the University will be paid before any refund is issued.
  15. The Rowdy Dollar account balance on your UTSACard will be automatically forfeited at the end of each calendar year if; (1) You do not use your Rowdy Dollar account for one full calendar year prior; and (2) You are no longer a student or employee of the University during that year.
  16. You may also participate in the University Meal Plan program. The UTSACard is the only credential used to obtain meals.
  17. UTSACard statements will not be produced unless you come by either of the two UTSACard Offices and request it in person. Statements will not be mailed.
  18. You may inquire as to your balance on either the Rowdy Dollar account or the Meal Plan program by coming by or calling either of the two UTSACard Offices.
  19. The University is not responsible for expenses from loss of this card. The UTSACard Office is also not responsible if the UTSACard does not work on any other system on campus.
  20. UTSACard Issuance Policy
      1. Proof of identity is required for all new UTSACards. We will accept any one of the following valid, government issued, picture IDs:
        • - State Driver License
          - Military ID
          - Passport
          - State ID card
      2. The UTSACard office is not permitted to look up your Banner ID number. Please provide this number for service.
      3. A new picture will be taken for each new UTSACard printed to maintain the most current image.
      4. Pictures will be taken at the time of card issuance (no passport or emailed photos).
      5. No hats or other headwear are allowed except for religious reasons. The same rules for Passport and other government issued ID’s will be followed.
      6. No sunglasses are allowed on the head, around the neck or in the shirt except for visually impaired patrons.
      7. No “funny” faces or gestures will be allowed.
      8. Eyes must be open and facing camera.
  21. The University reserves the right to make modifications to the UTSACard system as deemed necessary.For additional information, questions or comments please contact the UTSACard Office at 210.458.4639. Visit us on the web for all UTSACard related information at