Disability Services

Information for Students


student using adaptive technology




Eligibility for Services
Confidentiality and Release of Information
Campus Accessibility
Academic Accommodations
Interpreter Services
Captioning Services
Other Services
Technological Resources
Attendance and Disability
Service Animals
Grievance Procedure


Academic Accommodations

Academic accommodations are services that provide equal educational opportunities for students with disabilities. They are provided on an individual basis and determined by documented need. DS will work with students to identify needed services, accommodations, and equipment. Accommodations available to students include the following:


Letters to Faculty

At the beginning of every semester students registered with DS may request a letter for each of their classes that verifies disability and appropriate accommodations. The student hand delivers the letter to the instructor, giving the student an opportunity to discuss the nature of the disability and any needs related to that class. DS professional staff are available to the instructor for consultation if needed.

A Class Schedule form needs to be completed each semester to request that letters be created. The form may be completed in the DS Office or on the Class Schedule form page on the DS website


Test Accommodations

Test accommodations are provided on a case-by-case basis determined by documented need. Test accommodations available to eligible students include:

  • Quiet room for exams
  • Large print, CCTV, or Braille exam
  • Extended testing time - DS determines the amount of extended time based on the nature and severity of the student's disability and the requirements of the test. For the majority of students, time-and-a-half the regular test time is provided. Unlimited time for exams is not considered a reasonable accommodation in higher education.
  • Reader for exams
  • Scribe for exams
  • Computer for essay exams

Test accommodation may be provided by the course instructor, his/her designee, or DS. To arrange test accommodation with DS, students must:

  • Contact DS five business days in advance. Provide the course name and number, instructor's name, date and time of the test, and type of accommodation needed.
  • Schedule the test for the same day and time as the rest of the class. Students must obtain permission from the instructor to take tests with DS on an alternate day or time.
  • Arrive promptly at the DS office at the time the test is scheduled. If a student is late, the time will be deducted from the extended test time. An exception will be made in case of illness or delays resulting from problems with VIAtrans.
  • Bring a pen, pencil, Scantron, blue book, calculator, and/or whatever other materials are needed to complete the test.
  • DS will provide a proctor for exams. The proctor will administer the exam according to directions provided by the instructor and ensure that appropriate accommodations are made. The use of books and/or notes during exams is generally not considered a reasonable accommodation for a disability. Students must have permission from the instructor to use books or notes during tests administered by DS.
  • Students who must cancel or postpone a test are responsible for contacting the instructor and notifying DS to reschedule.

Note-taking Services

UTSA relies upon a volunteer program for note-takers. Instructors identify a student volunteer from whom the student with a disability
can obtain a copy of class notes. Note-takers can obtain carbonless paper from DS or have their notes photocopied. Students may pick up notes from the DS office or directly from the note-taker.

Instructors are asked not to identify students with disabilities when a note-taker is requested. However, students are strongly encouraged to identify themselves to their note-takers to facilitate communication. Students should discuss any problems regarding the notes or note-taker with the instructor and DS.


Alternative Print Formats

Disability Services (DS) provides textbooks and other materials in an alternative format as an accommodation for students who cannot read standard print effectively because of a visual impairment or other disability. Textbook/print conversion is a time-intensive process, especially for technical subject matter, and can require several weeks or even months to complete. To ensure availability of alternative text from the first day of class, students are advised to register early and submit requests to DS well in advance of the start of the semester. DS cannot guarantee timely accommodation for late requests, but will make every effort to accommodate on a first-come, first-served basis according to the date the request is submitted. In converting printed text to an alternate format, DS will consider the student's request for a preferred medium, the date the material is submitted to DS, the volume and quality of the printed material, and the expected date of return in making the decision as to which medium to utilize in converting the material.

When requesting text in an alternative format, the student is responsible for providing all materials to DS. The student agrees not to copy or distribute any alternate format text, nor allow anyone else to do so. All alternative format materials must be returned to DS at the end of each semester.


Accessible Formats

  • RFB&D CDs- students with personal memberships in Recording for the Blind and Dyslexic (RFB&D) are responsible for acquiring and returning their own RFB&D audio-recorded texts. Students who are utilizing UTSA's institutional membership to access RFB&D CDs should register early for classes and request an Order Form for Recorded Text from DS. DS will order CDs from RFB&D based on the information provided by the student.

    RFB&D will record textbooks not currently available in its audio library upon request. These special orders require six to nine months to process. Students must purchase one copy of each required text, and DS will provide the second copy required by RFB&D to provide this service. The student must acquire appropriate equipment (e.g., RFB&D compatible CD player) as necessary. DS can assist students in purchasing or obtaining equipment on loan.
  • Electronic text (E-text) - DS will scan the material electronically and provide to the student as an e-mail attachment, on diskette or CD (compact disc). All files will be scanned and saved in a Word document format. The high-speed scanning process requires that the bindings be removed from the book. DS will rebind the material with plastic comb binding before returning to the student. Since the book has been taken apart, there is virtually no resale value. The student has the option of providing DS with quality Xeroxed copies of the text instead of having the bindings removed from the book.
  • Braille - Students can request text materials such as a course syllabus, class handouts, and tests in Braille. Sometimes these materials can be acquired from the instructor already in electronic format, e.g., Word document saved in a diskette. Providing the document to DS in a diskette simplifies the process for converting text to Braille. However, if only a hard copy of the document is available, DS will scan the material and convert it to Braille. DS can convert text to Braille for some short documents on campus. These requests usually take two to three days to process. Requests for lengthy documents such as textbooks or specialized subjects such as math or music must be made well in advance as these materials are sent to outside sources to Braille.

Registration Assistance

Students are encouraged to schedule an appointment with their academic advisors for assistance in selecting courses prior to registration. Following academic advising, DS can assist students in completing the registration process. Students with a disability-related need to register earlier than their regularly scheduled time should discuss their needs with DS.


UTSA The University of Texas at San Antonio Student Affairs Office Disability Services