Frequently Asked Questions
How can I sign up for and pay for a test preparation workshop?
All workshop registrations for Test Preparation Workshops are handled online. There is a "Register Now" link on every test information page that takes you to a fillable field that collects your contact and payment information in a secured environment. If you experience any errors or complications during the process, please call us directly at 458.2411 so that we can assist you in registration, verify your enrollment, and more.
How can I see what workshops have openings? What if the workshop is full?
This is a great feature we have. You can look up how many remaining workshop openings by clicking on the "Register Here" link. Instantaneous and dynamic workshop openings are displayed under "Enroll Yourself". However, if enrolling yourself is not available, it means the workshop is full. You may see this instead:
You will then be given the option to add yourself to the waiting list. Please be warned that once you are on the waiting list and a spot becomes available for you, you have 24 hours after we contact you with instructions to enroll. If you do not return our attempts to contact or fail to enroll within those 24 hours, your spot will be given to the next person on the waiting list. For this reason, it is important that you provide us with the best number to contact you during your registration. Because there can be a lengthy list of wait-listers, we also ask that you let us know if you are no longer interested in the class so that we may offer the class to the next available spot.
What if I can't make one of the workshop sessions?
Due to the nature of our hard-working and dedicated participants, this happens often. You will need simply need to contact your instructor so that they can fill you on what you will be missing, what homework you should review in your absence, and more. It is up to you to keep up with the workshop and any readings and/or assignments. You will find the instructor contact information on the workshop description pages.
What if I can't make it to the pre or post diagnostic testing dates?
You can arrange to take it on your own by contacting your instructor before class. The pre-diagnostic and post-diagnostics can also be taken off campus. Please call our offices so that we may put you in contact with your instructor, keeping you on track.
What are my options for?
We offer passes as an additional part of your workshop package because we know you are concerned about logistics. We want to make your workshop experience as convenient as possible, but we are not able to cover your university . If you purchase passes, information about receiving and using the passes will be provided for you when you receive final logistical information for the workshop. If you discover you are not able to pick up your passes outlined in the final logistical information, we have several options available. Parking passes are $7 each and you receive one per workshop session.
Some things to know if you do not currently hold a student or staff UTSA pass: If you park in a University lot without a pass, you will receive a ticket. If you park at certain businesses near our workshop locations and then walk off those premises to attend workshop, you will most likely be towed. Near some of our workshop locations there are meters on the streets of San Antonio, but there is no guarantee you will be able to find an open spot. If you have any questions regarding the lots themselves, you may call UTSA's Business Auxiliary Services at 458.7275.
If I get a ticket, can Extended Education help appeal the ticket?
Unfortunately we can not help you. We do our best to provide you with information on , the ability to purchase passes, and encourage you to not park without a permit. Calls concerning tickets will need to be directed to UTSA's Business Auxiliary Services at (210) 458-7275.
Who qualifies for the 15% discount?
We offer a 15% discount on our test preparation workshops. During the registration process you are able to select an option for discount. You will be required to provide proof of your status on the first day of class when you check in to receive your text and workbooks. This usually takes the form of a photo ID. To select the discount, look for the appropriate box during your registration process online. This discount is available for:
- Current UTSA students
- UTSA staff/faculty
- Active members of the UTSA Alumni Association
- Active-Duty Military and their immediate families
- Veterans and their immediate families
This discount does not apply to:
- Students from another UT system school
- UTSA alumni who are not active members of the UTSA Alumni Association
How can I get the $50 rebate?
You must have taken the pre-diagnostic test, the post-diagnostic test, and official test. Once you get your official test scores, email us a copy (or screens-hot) of your official test score to firstname.lastname@example.org. Once we confirm your pre/post diagnostics scores, we will issue you a refund.
What if I am not satisfied with my official score? What's your "Guaranteed Satisfaction" policy?
We offer a "Guaranteed Satisfaction" approach. If you are not happy with your official test score, you may have the opportunity to retake the course within a certain time frame, pending certain criteria. To qualify, we will review information from your previous workshop experience which may include your attendance history of the previous workshop, pre-diagnostic and post-diagnostic test scores, and official test score. You will also be allowed to re-take the class only if workshop seating is available, based on which workshop you will be attending. You will not be able to collect any rebates if you re-attend the workshop. Please call us with any further questions regarding our "Guaranteed Satisfaction" policies.
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