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One Stop Enrollment Center

Questions regarding your financial aid including how to file, the status of your aid, disbursement questions are directed to One Stop Counselors. The One Stop Enrollment Center (formerly Enrollment Services) can answer your questions regarding financial aid, registration and undergraduate admissions. When you call or come in, a One Stop counselor will be ready to assist you.

Address and Locations

Please note, regardless of which campus you attend, our Federal School Code is 010115 for FAFSA filing purposes.

One Stop Enrollment Center
1 UTSA Circle
San Antonio, Texas 78249

Main Campus: John Peace Library (JPL) 1.01.04
Downtown Campus: Frio Street (FS) 1.500.

Office Hours for Main Campus and Call Center:

Monday through Friday from 8am to 5pm

Office Hours for Downtown Campus:

Monday through Friday from 9am to 12pm and 1pm to 5pm

Phone, Fax and Email

(Toll Free) 1.800.669.0919
(210) 458-8000 (local)
(210) 458-4638 (fax to submit financial aid documents)

Please note that all official correspondence from our office is sent to your preferred email account as selected on ASAP. If you wish to contact our office via email, please email us from this account.

Extenuating Circumstances

The One Stop Enrollment Center provides quality financial aid services to current and prospective students at UTSA. All members of the financial aid team are trained and ready to answer questions about the process and to help you with extenuating circumstances. However, if a student and/or parent has an issue that they are unable to resolve with a One Stop Counselor, additional resources are available. To resolve any issues or problems, you may contact the Financial Aid Ombudsman listed below:

  • To contact the UTSA Financial Aid Ombudsman please send an email to Kim Canady, Associate Director at