1.       The Financial Services and University Bursar’s Office requires a written request from each student wishing to submit a financial appeal.  The request should include student’s name, Banner student identification number, address, phone number, and the reason for the appeal.  The written appeal should demonstrate and document circumstances beyond the students control and should include written supporting documentation.

2.       The courses for which the appeal is submitted should be formally dropped/withdrawn by enrollment services.  If any grades (other than W) have been assigned, no appeal can be considered until the grade is removed or changed to a W.  Information on change of grades is located in the current Information Bulletin in the chapters (Undergraduate or Graduate) titled “General Academic Regulations”.  Please note that grades cannot be changed after one calendar year. It is the student's responsibility to contact Financial Services once the grades have been changed.

    3.       Supporting documentation for withdrawing

o        Appeals due to non-attendance require an email from each professor indicating that the student did not attend. Documentation verifying non-attendance must be accompanied by an explanation of why a withdrawal was not promptly processed prior to the start of the semester when 100% refunds were automatic.  Students attending another university or college during the term for which the appeal is submitted should submit a verification of enrollment from that school.

o        Appeals due to medical reasons must be submitted to Student Health Services for their review and recommendation.   The Financial Services and University Bursar's office will receive refund recommendations for medical appeals, but does not directly collect the supporting documentation.  All appeals related to medical reasons should be submitted prior to the end of the semester for which the appeal is submitted.

o        Appeals due to military deployment require a copy of the deployment orders, which includes the dates the deployment occurred and length of deployment.

o        Any other documentation that helps to explain the circumstances or verifies statements made in the official appeal letter.

All information is to be sent to the Financial Services and University Bursar's  office located in the JPL 4.04.16 by dropping it off, fax 458-5805, or e-mailing linda.gall@utsa.edu  or julie.alley@utsa.edu.  Once all information has been submitted, it takes approximately two weeks for the appeal to be reviewed.  Students will be contacted upon final determination