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What We Provide: Amenities, Services, Safety


 

Amenities

 

Swimming Pool

Swimming Pool

The pool (located at Chaparral Village) may be used during the designated times as posted. All swimmers must wear swimwear. No diving, horseplay, or overly-loud noise of any kind is allowed in the pool area. There are no lifeguards on duty; therefore, residents swim at their own risk. Emergency phones are located around the pool area in case of an emergency. Non-alcoholic drinks in plastic containers are allowed at the pool area. Glass containers are not permitted. No unsupervised children are permitted in the pool at any time.

Basketball Court

Basketball Court

The basketball court may be used by all University Housing residents from 10:00am to 10:00pm. Players must wear rubber soled athletic shoes. No horseplay, slam dunking, overly-loud noise, or obscene behavior of any kind is allowed. Food or liquids are not permitted on the courts. Use of the court is on a first-come, first-served basis. Games are limited to 30 minutes. Afterwards, the court must be relinquished to the next group. Waiting groups must remain at the court to insure the group's turn.

Computer Labs

Computer Labs

The computer labs are available at each facility during desk hours. The labs have computer systems. Print spot printers are available in Alvarez Hall's lobby, Neighborhood Center #15 at Chaparral Village, and Neighborhood Center #12 at Laurel Village. Students must provide their own external drive as they are not able to save any documents on these computers. Food and beverages are prohibited in the computer labs. Each computer comes equipped with basic Microsoft software such as Word and Excel.

Pest Control

Pest Control

Each unit is exterminated once a quarter. The baseboards of every room are sprayed and must be accessible. Extermination is usually conducted on a regular schedule. A notice will be left in the unit on the day of extermination. If your unit needs extermination before the next scheduled treatment, please notify the front desk and a request will be submitted.

Laundry

Vending Machines

Snack and soda vending machines are available in each Neighborhood Center and City Center at Laurel Village and Chaparral Village. In Alvarez Hall, vending machines are located on the 2nd floor commons. For refunds, please contact the UTSACard Office at (210) 458-4639.

Cable

Kitchen Facilities

If you would like to cook, you can use kitchen areas that are located at each housing community. Please note that the kitchens are for residents use only. As you are cooking, please do not leave the kitchen area should unattended. After you use the kitchen, you are responsible for cleaning the area and turning off the stove/oven. Residents must take their own cooking pots and pans to use in the kitchen because  these materials are not available for residents to check out.

 

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Safety


For the convenience of our residents, many benefits such as closed circuit monitoring, card access, and front desk operations are provided. UTSA has its own police force. The officers of UTSAPD are fully-certified Texas Peace Officers who provide police services for UTSA as well as University Housing. If you are a victim of a crime, suspect a crime has been committed, or witnessed a crime, report this to the UTSAPD at the Physical Plant Building; via phone, non-emergency: (210) 458-4242, or emergency: (210) 458-4911 or through the Silent Witness program.

Emergency Links & Resources

Emergency Phones

Emergency Phones (Blue Light Phones)

Throughout campus there are "blue light" phones. These phones have a red emergency button that puts the caller in immediate contact with the UTSAPD. When activated, this button provides the police with the caller's location,  which allows officers to be immediately dispatched  to the location in the event the caller is unable to speak. Phones should work even if the light is not illuminated.

Fire Equipment

Fire Equipment

Sprinkler systems have been installed in all apartments as a safety measure. In the event of a fire alarm sounding, all occupants are to calmly exit the building immediately. Gather at the meeting point for your building, or 50 to 150 feet away. Once at their meeting point, occupants should provide HRL staff members with their contact information to help the department keep accurate track of residents.

Roadside Assistance

Roadside Assistance

For lockouts, dead batteries, etc., call the UTSA Police Dispatch at (210) 458-4242. Please be prepared to give the make, model, license plate, and color of your vehicle, as well as the location. The response time will depend on the availability of the Roadside Assistance Vehicle and on the time of the request. Nevertheless, every effort will be made to give a speedy response.

Safety Escorts

Safety Escorts

UTSAPD provides safety escorts to locations on campus during nighttime and early evening. To request a safety escort, call (210) 458-4242

 

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Services


maintenance

Maintenance

Maintenance operates Monday through Friday from 8:00am to 5:00pm. Standard Maintenance requests may be reported online or by calling (210) 458-6833 during business hours. For emergency maintenance or housekeeping needs, contact the front desk. For more information on Maintenance requests, click here.

Mail

Packages

HRL does not accept or distribute packages or letters received by the U.S. Postal Service (USPS), but does accept packages and parcels from carriers such as UPS, FedEx, and DHL.When a package is available for pickup, the resident who is receiving a package will receive an email via his or her UTSA email address. Residents who wish to receive USPS mail may rent a mailbox from The UPS Store in the UC. For information on your mailing address, click here.

Wifi

Internet

Ethernet connections are available in every bedroom. You will need the proper CAT-5 connector and compatible Ethernet card to access the internet. Korcett provides the internet service and can assist with any connection problems. To report an internet issue, contact Korcett's Help Desk at: 1(800) 379-3729. For instructions on how to set up your internet account, click here.

Laundry

Laundry

Laundry services are located in each facility, and may be used by residents of Chaparral Village, Laurel Village and Alvarez Hall residents. You will need your ID card to access the laundry facilities. Please report all laundry service issues to your complex's front desk staff during business hours. For instructions on how to set up your Laundry Alert account, click here.

Cable

Cable

Extended basic cable service is included in your University Housing rent. Each bedroom and living room has a cable television outlet. Please see attached listing of the channels provided within the rooms. Charter Communications and UTSA have agreed on a digital solution that will not require equipment to be setup in your residence room for your television.  Charter has installed the equipment remotely, and it will deliver a new and improved digital channel line-up directly to your room!  This new service will provide you with more sports channels, and entertainment than UTSA has received in the past. 

When you move-in set up directions

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Maintenance Requests

Non-Emergency

Students should report all maintenance or housekeeping problems when the issues first occur. A maintenance request may be submitted online by clicking the "Submit Request" button. Unless an emergency exists, maintenance repairs will be made between 8:00 am and 5:00 pm, Monday through Friday. Requests for service are reviewed and prioritized with safety being the primary concern. Maintenance requests are typically completed within 24 to 48 hours, depending on the time of day the request is turned in. There may be times when some work may take longer due to the scope or availability of parts.

Students reporting maintenance or housekeeping concerns are authorizing the staff to enter their room to assess the reported issue. HRL maintenance personnel will leave a card indicating they have been in your unit along with the status of the reported problem. It may be necessary to reassign rooms to perform some types of maintenance. In these cases, we will contact you and work through any resulting issues.

Emergency

Residents with an emergency maintenance issue should report problems immediately. Utilize the following schedule for reporting emergency maintenance:

  • Mon - Fri 8:00am - 10:00pm: contact HRL or the front desk of your complex.
  • Mon - Fri 10:00pm - 8:00am: contact the RA on call for your area to report the problem.
  • Sat - Sun: contact the RA on call for your area to report the problem.

HRL personnel will respond immediately to assess the situation and maintenance personnel will be contacted to complete repairs when necessary.

Examples of emergency maintenance issues include, but are not limited, to the following:

  • Toilet overflowing onto the floor.
  • Toilet that is running continuously and will not stop.
  • Faucet or plumbing leaking onto the floor or inside kitchen cabinets.
  • Toilet that is clogged (when there is no other toilet available within the unit).
  • Electrical wiring that is exposed.
  • Fire (whether smoke detector is activated or not).
  • No power in your unit.

 

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Packages

Residents of Alvarez Hall:

Your Name
Room Number
6908 North Loop 1604 West
San Antonio, TX 78249

Residents of Chaparral Village:

Your Name
Room Number
6910 North Loop 1604 West
San Antonio, TX 78249

Residents of Laurel Village:

Your Name
Room Number
6904 North Loop 1604 West
San Antonio, TX 78249


HRL does not accept or distribute packages or letters received via the U.S. Postal Service (USPS) but does accept packages and parcels from carriers such as UPS, FedEx, and DHL. Residents will receive an email via his or her UTSA email address whenever packages are available for pickup. Residents who wish to receive USPS mail may rent a mailbox from The UPS Store in the UC.

 

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Internet Instructions

How to Set Up Your Account

All residents are required to create an account to use the internet. This account will allow you to manage the devices that can access the internet while keeping you connected to the property network.

  • Connect your computer directly to the wall or your wireless with the SSID "your property's name-WiFi" and then open your web browser. You will be directed to the Welcome Page.
  • Click on "Click Here to Read the AUP." Read the Acceptable User Policy then acknowledge the AUP by clicking "I agree."
  • You will then be routed to a Login Page. Click the "New Account" button to create your account. Enter the required information and hit "Save." See – super easy!
  • VIEW THE HOW TO CONNECT YOUR IOS DEVICES GUIDE

 

"Remember, any device you want to have access to the Internet will need to be added to your account via MAC address."

– Korcett Support Team

 

Troubleshooting Tips

  • Clear Cookies/Cache and restart the browser.
  • Check if you have a proxy configured
  • Verify that you don't have a static IP/DNS configuration
  • See if you can connect using a different computer, cable, or wall jack
  • If you are using a router, try connecting directly into the wall instead
  • If you are using the wireless network, make sure you are connected to the right network
  • If you aren't using wireless, disable your router
  • IN DEPTH TROUBLE SHOOTING GUIDE

 

The Korcett Team is aware of issues during the move-in season, which are usually a result of thousands of new devices being added to the network in a short period of time. Our goal is to set expectations for our residents and property staff during this time period. Please be patient and understanding as these new devices are being added, and please contact Support with any troubleshooting needs that arise.

If you are still having a problem setting up your account please call the Korcett Support Team at 1(800) 379-3729. You are guaranteed to be speaking to a Korcett Support Guru in 3 minutes or less!
What you need to know when calling Korcett support.

 

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Laundry Instructions

Laundry services are located in each facility and are for Chaparral Village, Laurel Village, and Alvarez Hall residents. You will need your ID card to access the laundry facilities. Please report all laundry service issues to your complex's front desk staff during regular business hours. To see what washers or dryers are ready to use, visit http://washalert.washlaundry.com/washalertweb/utsa/utsa.html To report any laundry issues please call WASH at 1-800-342-5932 or download their FixLaundry App. The app is available on Google play or App Store."

 

Steps for Washing

1. Load the Washtub. Without OVER FILLING the washer, loosely load dry clothes into the washtub. If the washtub is overfilled, clothes will not be able to spin or be cleaned thoroughly.

2. Add Detergent.Use ¼ cup or less as suggested (DO NOT use more than ¼ cup of detergent or clothes will be sudsy upon cycle completion).

3. Choose Fabric Type. Normal, permanent press or delicate.

4. Select the Water Temperature. As a general rule, wash only whites in hot water, permanent press fabrics in warm water and colors in cold.

5. Press the Start Button to begin washing. The door will lock and cannot be opened until the wash cycle finishes.

Steps for Drying

1. Clean the lint filter of the dryer to improve drying. Place clothes into the dryer.

2. Add dryer sheets to help reduce static cling and add softness to fabrics.

3. Set the temperature. Use high heat for normal fabric and low heat for delicates.

4. Press the Start Button to begin drying. You can open the door to check your laundry at any time. Press the start button after closing the door to continue the dry cycle.

Laundry Equipment Problems? Please call 1(800) 342-5932 or go online to www.fixlaundry.com click "Service Request".

 

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