IT MISSION

Our mission is to provide innovation, leadership and effective management of the university's information technology resources. We strive to ensure availability and reliability of the technology-based information management infrastructure and of the tools that support the university's mission of teaching, research and public service.

Who we are, what we do...

Administrative Computing -- JoAnn Hatch, Interim Director

• Provide analytical and programming support.
• Help determine the technological needs of the UTSA administration.
• Maintain and develop the student information system to meet the needs of the university. (Banner from SCT.)
• Maintain the Automated Student Access System (ASAP).
• Generate reports as needed by staff or faculty or as mandated by governmental agencies.
• Consult on web page design and development.
• Consult with departments with the purchase and use of software.

Customer Relations & Communication -- Carolyn Ellis, Assistant Director

• Maintains OIT Web site
• Creates OIT Electronic Newsletter
• Composes Technical Documents, Manuals, Bulletins, Brochures, Special Reports
• Prepares Informational Material for Release to UTSA Media

Customer Service and Help Desk -- Glenda Norton, Director

• Logs and tracks all Help Desk calls
• Responds to all faculty/staff computer service calls
• Administers campus PC rollout (desktop replacement) program

Distance Learning and Academic Technology -- Bill Angrove, Asst Vice Provost

• Manages WebCT and Assists with Instructional Design
• Provides Video Streaming
• Provides Interactive TV Services
• Provides Videoconferencing Facilities and Videoconferencing Support
• Produces Videos and Other Media for UTSA
• Provides Audio Visual Support
• Supports ParScore
• Manages Classroom Reservations

Enterprise Systems -- Bryan P. Wilson, Director

• Network Services
• Windows Services
• UNIX Administration
• Telecommunications Services
• Infrastructure Services

Information Security -- Annette Evans, Information Security Officer

• UTSA's Information Security Officer (ISO)-- Annette Evans
• Provides Regular Security Assessments
• Develops Security Awareness Program
• Supervises Activities of UTSA's Incident Response Team
• Develops/Maintains UTSA's Information Security Standards and Policies
• Develops/Coordinates all State IT Reporting
• Scans Network for Vulnerabilities
• Conducts Information Security Investigations
• Administers Free Security Monitoring Program for All UTSA Offices
• Manages LDAP Profiles
• Manages Banner Accounts
• Develops Strategic Planning and Biannual Operating Plans
• Administers Disaster Recovery Planning and Testing
• Creates Audit Reports
• Conducts Vulnerability Assessments

Student Computing Services -- Galen Raether, Director

• Manages All Student Computing Labs
• Creates Laboratory Access Accounts
• Provides Adapative Technology Support
• Hosts Student Laptop Initiative PC Maintenance Shop
• Manages UTSA PrintSmart Program

Telecomunication Services -- Rigo Garcia, Asst Dir Info Technology

• Audix (voice mail) for faculty or staff
• Disconnection of a telephone extension
• New telephone numbers and labels
• Change name of user associated with a given extension or Audix mailbox

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