Computer Security Handbook, Part 5 - Frequently Asked Questions
User ID and Password
How do I get a User ID and password?
Check with your administrative team to see if you need computer access.
I forgot my password. Who do I call?
Call the Information Technology Help Desk at ext. 5538
How do I choose a password?
password creation tips
I'm still logged on. Is it OK for my coworker to use my PC?
No. You are responsible for what occurs on your PC while you are logged on.
I need to change my password. Can I do it over the telephone?
No. Due to the sensitive nature of our systems, password change requests must be handled in person.
Can two or more employees share the same User ID and password?
No, the sharing of User ID's and passwords is strictly forbidden. The supervisor is responsible for ensuring that each employee has his/her own User ID and password.
How do I get an e-mail account?
Contact the administrative team in your department.
Is it OK to forward "chain mail" messages?
No. Sending any type of junk mail is prohibited.
What is considered acceptable language in an e-mail?
Just as in any other type of correspondence, be tasteful, professional and accurate.
I am getting harassing and/or inappropriate e-mail messages. What do I do?
Contact the Student Affairs office, the Office of Information Technology, or your academic dept. administrator.
When is it OK to open an e-mail attachment?
You should only open email attachments after you have verified the source. If you are unsure, contact the Help Desk.
Are my e-mail messages scanned for viruses?
Yes. However, virus scan software may not catch every virus, especially new versions.
The Internet
At work, is it OK to surf the Internet during business hours?
As a convenience incidental use of the internet is permitted. It must not, however, result in direct costs to UTSA and must not interfere with the normal performance of work duties.
Can I download music or other files from file sharing services like KaZaa?
No. Users are not allowed to download or share copyrighted files without consent.
PC Questions
Can I make a copy of software from my UTSA PC to install on my home PC?
No, unless it is expressly authorized in the software license agreement.
Can I install my own software on a UTSA PC?
No. Unlicensed or unauthorized copies of software are not allowed on university-owned computers.
Is it OK to leave my PC on while I take a break?
No. If you are going to be away from your desk, lock your PC with a password.
Should I shut down my PC at the end of my shift?
Yes.
I think my PC might have a virus. What do I do?
Call the Help Desk (ext. 5538) immediately.
Other Security Issues
I need access to confidential information in order to do my job. Who do I contact?
Access to confidential or sensitive information is granted on a "need to know" basis. Contact your administrative team if you need access.
What do I do if I see a policy or law violation?
Contact the administrator in charge of your division or department.
For answers to other security questions, please contact the Information Technology Help Desk at 458-5538.
Information Security Officer