CONTACT LIST

Card Issuer (JP Morgan Chase Bank) Customer Support Phone: 1-800-890-0669 Fax: 972-377-8132 Lost or Stolen Cards Declined Transactions Account Assistance Transaction Dispute

 

Procard Compliance Officer
Lacy Hampton
Telephone: (210) 458-4068
lacy.hampton@utsa.edu

Procard Specialist
Anne Jackson
Telephone: (210) 452-4059
anne.jackson@utsa.edu

Fax: (210) 458-4061

• Establish New Procard
• Restricted Businesses or Commodity Codes
• Coordinate with Budget or Disbursements Offices
• Procard Training
• Account Changes
• Cancel Procard
• Lost or Stolen Card Notification
• Purchasing Office Questions
• Vendor, Order, or Receiving Issues
• Dispute Resolution
• Transaction Audits
• Cancel a Procard

Disbursements Office

Disbursements Administrator
Telephone: 458-5915 (Deby Bailey)

• Downloading Procard Transactions
• Preparing Statement for ACH Payment
• Procard Reconciliation/Account Allocation Questions
• Distributing Monthly Bank Statements
• Reconcile Bank Statement

Office of Research Integrity and Compliance

Coordinator Special Programs
Telephone: (210) 458-4601 (Rachel Graves)

• Authorize international purchases

 

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