UTSA ProCard Contacts

Card Issuer (JP Morgan Chase Bank)

Customer Support
Phone: 1-800-890-0669
Fax: 972-377-8132

• Lost or Stolen Cards
• Declined Transactions
• Account Assistance
• Transaction Dispute

Procard Specialist

Anne Jackson
Phone: (210) 458-4059
ProcardOffice@utsa.edu
Fax: (210) 458-4061

• Establish New Procard
• Restricted Businesses or Commodity Codes
• Coordinate with Budget or Disbursements Offices
• Procard Training
• Account Changes
• Cancel Procard
• Lost or Stolen Card Notification
• Purchasing Office Questions
• Vendor, Order, or Receiving Issues
• Dispute Resolution
• Transaction Audits
• Cancel a Procard

Disbursements Office

Disbursements Administrator
Telephone: 458-5915

• Downloading Procard Transactions
• Preparing Statement for ACH Payment
• Procard Reconciliation/Account Allocation Questions
• Distributing Monthly Bank Statements
• Reconcile Bank Statement

Office of Research Integrity and Compliance

Coordinator Special Programs
Telephone: (210) 458-4601 (Rachel Graves)

• Authorize international purchases