Frequently Asked ProCard Questions.

1. How do I apply for a Procard?
2. When will I receive my card?
3. Who is eligible to get a Procard?
4. Who can I contact for Procard Information?
5. What are my responsibilities as a card holder?
6. What are the restrictions with utilizing the Procard?
7. What are the spending limits?
8. How does the billing process work?
9. How do I dispute a transaction?
10. What happens if my Procard transaction is denied by a vendor?
11. What happens if I loose my Procard?
12. What should I consider when purchasing products and services with my Procard?
13. How do I cancel my Procard?

1. How do I apply for a Procard?

See Procard Information section 7.4 Applying For A Procard
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2. When will I receive my card?

Once the ProCard application has been received and processed by the ProCard Compliance Office, the applicant will be notified by the Procard Office, typically within 5 to 10 working days. The applicant must attend Procard Compliance Guideline (AM 535) training prior to receiving a Procard.
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3. Who is eligible to get a Procard?

See Procard Information section 7.2 Cardholder Eligibility
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4. Who can I contact for Procard Information?

View contactInformation
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5. What are my responsibilities as a card holder?

See Procard Information section 6.1 Cardholder
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What are the restrictions with utilizing the Procard?

See Procard Restrictions Document
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6. What are the spending limits?

See Procard Information 7.6 Cardholder Purchase Limits
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7. How does the billing process work?

See Procard Information 10.2 Billing Instructions
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8. How do I dispute a transaction?

See Procard Information 10.7 Disputed Transactions
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9. What happens if my Procard transaction is denied by a vendor?

Contact the Procard Compliance Office to request an approval of the purchase.
If the item is not over the limit or restricted it may be possible for the Procard
Administrator to approve the purchase with Chase Bank
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10. What happens if I lose my Procard?

Cardholders are required to immediately report a lost or stolen Procard to the Bank toll-free at 1-800-890-0669. The Cardholder must also immediately notify the Reviewer/Approver about the lost or stolen card at the first opportunity during normal business hours.
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11. What should I consider when purchasing products and services with my Procard?

See Procard Information 6.1 Cardholder
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12. How do I cancel my Procard?

See Procard Information 7.9 Termination of Procard Privileges
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