Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Our frequently asked questions are designed to empower you to resolve common issues independently. These questions cover various topics, from DUO two-factor authentication to printing services. For more complex issues, reach out to our Tech Café support team for any technology-related assistance!

TECH SUPPORT

How do I contact Tech Support?  

VPN

How can I access the VPN?  

UTSA MOBILE APP

Where can I find the UTSA Mobile app?  

PRINTSPOT PRINTING

How do I print documents on campus?  

ADOBE CREATIVE CLOUD

How can I get Adobe Creative Cloud for class?  

AVAILABLE SOFTWARE

Where can I find software for my classes?  

DUO TWO-FACTOR AUTHENTICATION

Need help with DUO authentication?  

PASSPHRASE

How do I reset my UTSA passphrase?