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Library introduces 'Ask a Librarian' online service

By Adi Pavlovic
Student Writer, College of Liberal and Fine Arts

(Nov. 16, 2005)--UTSA is now offering a chat and e-mail service to help members of the UTSA community get in contact with a librarian via the Web.

Students, faculty and staff can use the system to ask questions they might ask at the UTSA Library reference desk with the new Ask A Librarian service. Now you can get help from the library not just in person or over the phone, but over the Web as well.

Over the last two years, more and more libraries have introduced similar systems in order to make research easier. UTSA's Ask a Librarian service can be used to help with incomplete citations, identification of an historical fact, biographical information or any questions pertaining to your research.

The Ask a Librarian service is available during regular service hours. Additionally, the Ask a UT System Librarian chat service is staffed by librarians noon-6 p.m., Monday-Thursday, and noon-4 p.m., Friday.

"With more people using the Air Rowdy Wi-Fi system with their laptops across campus, our Ask a UT System Librarian chat service gives them a convenient option for getting research help," said Devin Zimmerman, UTSA reference librarian.

Visit the Ask a Librarian site. From there, fill out a comment form, ask a UT system librarian or e-mail a question, which will be answered within 24 hours.

For more information, contact Devin Zimmerman at (210) 458-4894.

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