(April 16, 2010)--UTSA officials continue to work to pinpoint the cause of the problems that occurred with the ASAP information system during the current registration period. Seniors and juniors who logged on to register for summer or fall courses in the past week may have been denied access to the system during peak usage times.
"We upgraded to a new version of the system two months ago, and this was the first registration we've gone through with the new system," said Ken Pierce, UTSA vice provost for information technology and chief information officer. "It is evident from this registration cycle that there are some problems with the system, and we are working closely with the software vendor to find a long-term solution to those problems. It's very important to us that UTSA students have a good user experience."
IT staff members have determined that the problem lies within the ASAP software and is not an issue of server capacity or infrastructure. In order for the current registration to continue, the prerequisite checking feature had to be disabled and is being investigated as a possible source of the problem. This feature in ASAP helps automatically determine whether a student is eligible for certain classes.
"Because the system can't do that for them while they are registering, we are urging students to check their prerequisites themselves," said Barbara Smith, executive director of advising. "Students who register for classes without having the necessary prerequisites will receive an e-mail notifying them that they may be dropped from the course. I know a number of students have felt frustrated by being locked out of ASAP during registration, and we would hate for that frustration to be compounded by finding out later that they're not eligible for a class."
Students registering for summer classes can click the link in the ASAP schedule to see the prerequisites for each class. Many fall classes have different prerequisites, because these follow the new 2010-2012 academic catalog. Visit the UTSA Undergraduate Studies website for information about prerequisites for fall classes.
Joe DeCristoforo, UTSA registrar and assistant vice president for student affairs, asks UTSA students to try to be patient as the university works toward a long-term solution.
"I've talked with a number of students this week, and they've been understanding when they realize that we want them to have a better registration experience," said DeCristoforo. "Making sure our students can register for classes easily and efficiently is a priority for us, and that's what we're working toward."
The UTSA community is invited to the Community Networking events hosted by the Student Center for Community Engagement and Inclusion during Roadrunner Days. Various opportunities will be available that will focus on our diverse population.
H-E-B University Center Ballrooms (HUC 1.104 and HUC 1.106), Main Campus
Start in the Paseo then branch out around campus so you know where to go on the first day of classes.
University Center Paseo, Main Campus
This event offers a preview of the UC’s programs and services that students can enjoy throughout the year. There will be food and giveaways too.
University Center Paseo, Main Campus
There will be a special UCinema showing following Kickback at the UC at 9pm in Retama Auditorium (located on the 2nd floor of UC North).
University Center, Retama Auditorium (UC 2.02.02), Main Campus
The Honors College welcomes all new freshmen to UTSA. Join them for breakfast and meet Honors College administrators, staff, and connect with other new Honors students.
University Center, Denman Room (UC 2.01.28), Main Campus
Convocation is UTSA’s ceremony to launch the new academic year. Attendance is mandatory for all incoming freshmen because it marks the first step students will take in their higher education journey of discovery. It is also highly recommended for transfer students as they continue their higher education journey at UTSA and become members of the Roadrunner Family.
Convocation Center, Main Campus
Visit your College to explore your major before the first day of classes.
Various locations, Main and Downtown Campuses
Successful first-year students at UTSA are those who learn how to utilize resources, recognize and resolve problems, and prepare themselves to take advantage of their time on campus. The Student Success Series promotes this achievement by offering workshops on the common concerns and questions first-year students have during their transition to university life.
University Center Retama Auditorium (UC 2.02.02), Main Campus
The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.
We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.