(April 16, 2010)--UTSA officials continue to work to pinpoint the cause of the problems that occurred with the ASAP information system during the current registration period. Seniors and juniors who logged on to register for summer or fall courses in the past week may have been denied access to the system during peak usage times.
"We upgraded to a new version of the system two months ago, and this was the first registration we've gone through with the new system," said Ken Pierce, UTSA vice provost for information technology and chief information officer. "It is evident from this registration cycle that there are some problems with the system, and we are working closely with the software vendor to find a long-term solution to those problems. It's very important to us that UTSA students have a good user experience."
IT staff members have determined that the problem lies within the ASAP software and is not an issue of server capacity or infrastructure. In order for the current registration to continue, the prerequisite checking feature had to be disabled and is being investigated as a possible source of the problem. This feature in ASAP helps automatically determine whether a student is eligible for certain classes.
"Because the system can't do that for them while they are registering, we are urging students to check their prerequisites themselves," said Barbara Smith, executive director of advising. "Students who register for classes without having the necessary prerequisites will receive an e-mail notifying them that they may be dropped from the course. I know a number of students have felt frustrated by being locked out of ASAP during registration, and we would hate for that frustration to be compounded by finding out later that they're not eligible for a class."
Students registering for summer classes can click the link in the ASAP schedule to see the prerequisites for each class. Many fall classes have different prerequisites, because these follow the new 2010-2012 academic catalog. Visit the UTSA Undergraduate Studies website for information about prerequisites for fall classes.
Joe DeCristoforo, UTSA registrar and assistant vice president for student affairs, asks UTSA students to try to be patient as the university works toward a long-term solution.
"I've talked with a number of students this week, and they've been understanding when they realize that we want them to have a better registration experience," said DeCristoforo. "Making sure our students can register for classes easily and efficiently is a priority for us, and that's what we're working toward."
This comprehensive music experience for middle and high school students focuses on developing the musician and the campers playing techniques. Campers will perform with one of UTSA’s concert bands and attend classes that include rehearsals, sectional and master classes and performing soundtrack music.
Arts Building, Main Campus
Experience a fun, interactive week at UTSA as new students and their families take the first steps to becoming a Roadrunner.
Various locations, Main Campus and Downtown Campuses
Kids from kindergarten through high school will immerse in the fields of science, technology, engineering and math through hands-on activities.
Applied Engineering and Technology (AET 0.102), Main Campus and Buena Vista Street Building (BVB 3.328), Downtown Campus
Novice and experienced boys and girls in grades 1-8 will be divided up by age and ability to gain the most skills and knowledge for their level of play.
Park West Athletics Complex
Emerging and fluent writers can practice and refine their writing skills, share with others and grow as artisans and thinkers. Each day, students will investigate the art of writing, apply the craft to their own writing, and celebrate what they have done with fellow campers.
Buena Vista Street Building (BVB 3.324), Downtown Campus
UTSA Men's Basketball coaching staff and players host shoot, skills, day, elite and parent/child camps and clinics.
Convocation Center, Main Campus
Camps is full for this summer. This exciting and interactive camp is designed for high school students. The camp will have interactive workshops, hands-on challenges, tours, panels and friendly competitions.
Biotechnology, Science and Engineering Building, Main Campus
This unique camp gives rising junior and senior high school students the opportunity to understand how the ever-changing American criminal justice system works. Students will learn a basic understanding of crime and justice and the roles of the police, courts and corrections.
Durango Building, Downtown Campus
The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.
We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.