(April 16, 2010)--UTSA officials continue to work to pinpoint the cause of the problems that occurred with the ASAP information system during the current registration period. Seniors and juniors who logged on to register for summer or fall courses in the past week may have been denied access to the system during peak usage times.
"We upgraded to a new version of the system two months ago, and this was the first registration we've gone through with the new system," said Ken Pierce, UTSA vice provost for information technology and chief information officer. "It is evident from this registration cycle that there are some problems with the system, and we are working closely with the software vendor to find a long-term solution to those problems. It's very important to us that UTSA students have a good user experience."
IT staff members have determined that the problem lies within the ASAP software and is not an issue of server capacity or infrastructure. In order for the current registration to continue, the prerequisite checking feature had to be disabled and is being investigated as a possible source of the problem. This feature in ASAP helps automatically determine whether a student is eligible for certain classes.
"Because the system can't do that for them while they are registering, we are urging students to check their prerequisites themselves," said Barbara Smith, executive director of advising. "Students who register for classes without having the necessary prerequisites will receive an e-mail notifying them that they may be dropped from the course. I know a number of students have felt frustrated by being locked out of ASAP during registration, and we would hate for that frustration to be compounded by finding out later that they're not eligible for a class."
Students registering for summer classes can click the link in the ASAP schedule to see the prerequisites for each class. Many fall classes have different prerequisites, because these follow the new 2010-2012 academic catalog. Visit the UTSA Undergraduate Studies website for information about prerequisites for fall classes.
Joe DeCristoforo, UTSA registrar and assistant vice president for student affairs, asks UTSA students to try to be patient as the university works toward a long-term solution.
"I've talked with a number of students this week, and they've been understanding when they realize that we want them to have a better registration experience," said DeCristoforo. "Making sure our students can register for classes easily and efficiently is a priority for us, and that's what we're working toward."
The conference is dedicated to sharing recent knowledge and experiences gained in the area of Big Data by researchers in academia, industry and the government sectors within the areas of business, national security, infrastructure, healthcare and visualization.
H-E-B University Center Ballroom (HUC 1.104), Main Campus
Former National Security Advisor Susan Rice, via webcast, will examine America’s economic, political and security relations with China during CHINA Town Hall, an 80-city live discussion and Q&A on China and Sino-American relations.
Building Building, Richard Liu Auditorium (BB 2.01.02), Main Campus
The African American Studies program proudly presents William "Cruz" Shaw, San Antonio City Councilman and UTSA Alumnus. Event is free and open to the public.
University Center, Retama Auditorium (UC 2.02.02), Main Campus
The graduate fair is an opportunity for the UTSA student body and local San Antonio community to learn about graduate education opportunities. The event is free and open to the public.
H-E-B University Center Ballroom (1.104), Main Campus
President Taylor Eighmy is inviting all UTSA students to "Pizza With The Prez." Come grab a slice of pizza and take the opportunity to introduce yourself to the President. Pizza while supplies last.
Frio Street Building, Food Court Commons Area, Downtown Campus
President Taylor Eighmy is inviting all UTSA faculty and staff to "Tacos With Taylor." Take the opportunity to introduce yourself to the President at any one of these casual meet and greets.
Biotechnology, Science and Engineering Building atrium, Main Campus
The College of Engineering Student Council and the San Antonio Hispanic Chamber of Commerce host this fun and education event. Erika Camacho is the keynote speaker. Children and families are welcome.
East Campus Parking Lot, Valero Way, Main Campus
UTSA Arbor Day event where volunteers will plant trees and give away 100 sapling trees to neighbors in the surrounding communities.
Brackenridge Ave. Lot 5, Main Campus
The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
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