Sunday, August 02, 2015

Info technology office introduces enhanced support for UTSA's Mac users

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(Oct. 8, 2010)--UTSA Apple computer users will experience an increased level of technical support with the implementation of the Apple Computer Support Summer Splash project.

"We have devoted a significant amount of time and resources to the Apple Computer Support Summer Splash project," said Ken Pierce, UTSA CIO and associate vice provost for information technology. "UTSA has a large, enthusiastic community of Mac users, and we are making a concerted effort to let them know that we are here to support them."

One of the primary aspects of providing greater Mac support is inviting Mac users to request full access to the UTSA network. Currently, many faculty and staff Mac users connect to the Internet via the UTSA network, but do not receive many of the benefits of using the network that Windows users have. Now, once a Mac user requests full access to the network, they will receive many of these same benefits. The first will allow OIT Support Services technicians to provide remote desktop assistance (the ability for a technician to see the user's computer screen without having to schedule an office visit). The new process will ultimately save the user time and effort.

"OIT has always supported Macs, but having them on the network will allow us to provide a greater level of support," said information technology associate Laine Lee.

Additional benefits to requesting full access to the network include a reduced sign-on process for the user. Users will log in to the UTSA network with their network ID ("abc123") and password. Once a user is logged in to the network, other applications (such as Entourage) will be available without requiring users to enter their password again. Also, when accessing the Faculty-Staff AirRowdy wireless network, Mac users need only log in once.

Additionally, OIT has sent and will continue to send technicians to Apple-authorized training classes. "Our aim is to continue to send our full-time technicians to these training classes as time and resources permit," said Linda Dunn, OIT support services manager.

Other Mac enhancements include adding more Apple support content to the UTSA Information Technology website. Visitors to the site will notice a more robust Mac help area that includes tutorials, the UTSA Mac blog and access to a Mac mailing list.

"OIT exists to provide support to all of our users," said Pierce. "We hope that Mac users will take advantage of our new support capabilities by requesting that their computers be added to our network."

If you are a UTSA faculty or staff member and would like to request full access to the UTSA network for your Mac, contact OIT Support Services at 210-458-5538 to schedule an appointment.

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>> Read more about the Apple Computer Support Project.

>> Read more about OIT Summer Splash -- 11 projects that will have a lasting and positive impact on UTSA students, faculty and staff members.

 

 

Did You Know?

UTSA researcher is a star behind the cloud

A revolution in cloud computing is underway, and Ravi Sandhu believes it will be much bigger than the PC and Internet revolutions that have already changed the way we live. Sandhu, director of the UTSA Institute for Cyber Security, says UTSA is taking a leadership role in tackling three fundamental cloud technology problems: how to build and operate the cloud, how to use it profitably for diverse applications and how to keep it secure.

Sandhu, the Lutcher Brown Distinguished Chair in Cyber Security in the College of Sciences, and Ram Krishnan, assistant professor of electrical engineering in the UTSA College of Engineering, are funded by a $500,000 grant from the National Science Foundation to improve cloud security.

Did you know? Sandhu, a world-renowned cybersecurity expert, holds 30 patents, has authored more than 250 papers and been cited more than 30,000 times.

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This documentary, presented by the San Antonio Film Festival, documents the experience of re-entry after incarceration. The film features Michael Gilbert, associate professor in the department of criminal justice and director of the Office of Community and Restorative Justice program at UTSA.
Tobin Center for the Performing Arts, 100 Auditorium Circle

Aug. 4, 6 - 8 p.m.

Free Teacher Tuesday: Los Tejanos Workshop

Discover resources and strategies for teaching Tejano history and culture and get a special educator's tour of the new long-term exhibit, Los Tejanos.
Institute of Texan Cultures, 801 E. Cesar E. Chavez Blvd.

Aug. 6, 5 - 7 p,m,; 9 a.m. - 3:30 p.m.

6th Annual Texas Higher Education Symposium

This annual symposium is an opportunity to discuss Texas higher education issues and trends with Texas higher education scholars, state and local government officials, students, and campus and local community members.
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Aug. 9, 12 - 5 p.m.

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This cowboy-themed programming, offered in conjunction with Our Kids Magazine's Kidcation Week, gives families the opportunity to visit with cowboy docents, enjoy readings and visit activity tables.
Institute of Texan Cultures, 801 E. Cesar E. Chavez Blvd.

Aug. 17, 11:30 p.m.

Midnight Light

Join President Ricardo Romo, The Spirit of San Antonio Marching Band, students, faculty and staff to light the monument at the Main Campus entrance at the stroke of midnight.
John Peace Boulevard Entrance, Main Campus

Aug. 18, 11 a.m. - 1 p.m.

President's BBQ on the Plaza

Join university President Ricardo Romo on the Bill Miller Plaza for his annual free BBQ lunch.
Bill Miller Plaza, Downtown Campus

Aug. 18, 5:30 p.m. - 7:30 p.m.

President's BBQ on the Lawn

Join university President Ricardo Romo on the Convocation Center lawn for his annual free BBQ lunch.
Convocation Center East Lawn, Main Campus

Aug. 22, 6 p.m.

UTSA Alumni Gala

The UTSA Alumni Association hosts this annual gala honoring the Alumna of the Year, Alumnus of the Year and the Alumnus of the Year Lifetime Achievement award winners.
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