Tuesday, October 06, 2015


Info technology office introduces enhanced support for UTSA's Mac users

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(Oct. 8, 2010)--UTSA Apple computer users will experience an increased level of technical support with the implementation of the Apple Computer Support Summer Splash project.

"We have devoted a significant amount of time and resources to the Apple Computer Support Summer Splash project," said Ken Pierce, UTSA CIO and associate vice provost for information technology. "UTSA has a large, enthusiastic community of Mac users, and we are making a concerted effort to let them know that we are here to support them."

One of the primary aspects of providing greater Mac support is inviting Mac users to request full access to the UTSA network. Currently, many faculty and staff Mac users connect to the Internet via the UTSA network, but do not receive many of the benefits of using the network that Windows users have. Now, once a Mac user requests full access to the network, they will receive many of these same benefits. The first will allow OIT Support Services technicians to provide remote desktop assistance (the ability for a technician to see the user's computer screen without having to schedule an office visit). The new process will ultimately save the user time and effort.

"OIT has always supported Macs, but having them on the network will allow us to provide a greater level of support," said information technology associate Laine Lee.

Additional benefits to requesting full access to the network include a reduced sign-on process for the user. Users will log in to the UTSA network with their network ID ("abc123") and password. Once a user is logged in to the network, other applications (such as Entourage) will be available without requiring users to enter their password again. Also, when accessing the Faculty-Staff AirRowdy wireless network, Mac users need only log in once.

Additionally, OIT has sent and will continue to send technicians to Apple-authorized training classes. "Our aim is to continue to send our full-time technicians to these training classes as time and resources permit," said Linda Dunn, OIT support services manager.

Other Mac enhancements include adding more Apple support content to the UTSA Information Technology website. Visitors to the site will notice a more robust Mac help area that includes tutorials, the UTSA Mac blog and access to a Mac mailing list.

"OIT exists to provide support to all of our users," said Pierce. "We hope that Mac users will take advantage of our new support capabilities by requesting that their computers be added to our network."

If you are a UTSA faculty or staff member and would like to request full access to the UTSA network for your Mac, contact OIT Support Services at 210-458-5538 to schedule an appointment.


>> Read more about the Apple Computer Support Project.

>> Read more about OIT Summer Splash -- 11 projects that will have a lasting and positive impact on UTSA students, faculty and staff members.



Oct. 5, 6 p.m.

Film Screening: The Head of Joaquin Murrieta by John Valadez

The Mexican American Studies Program will host a screening of this irreverent, entertaining and often disturbing tale that uses both fiction and documentary story telling devices to tear open a painful and long ignored history: the lynching of Mexican Americans in the southwest.
Buena Vista Building Aula Canaria (BV 1.328), Downtown Campus

Oct. 6, 3 p.m.

State of the University

Join President Ricardo Romo as he gives his address to the UTSA community.
H-E-B University Center Ballroom (UC 1.104), Main Campus

Oct. 7, 6:30 p.m.

The Impact of the 84th Texas Legislative Session on Public Schools: Any Rain in Sight or Are Those Smoke Clouds on the Horizon?

Join the College of Education and Human Development's Center for Educational Leadership, Policy and Professional Development for a discussion about what passed and what didn't in the last legislative session and what it means for Bexar County Public Schools. 
Durango Building Southwest Room (DB 1.124), Main Campus

Oct. 8, 10 a.m.

Graduate Fair

Graduate School representatives from across the country will provide information on options after earning a bachelor's degree. Students, alumni and community members are welcome.
University Center Retama Galleria, Main Campus

Oct. 10, 8:30 a.m. - 3 p.m.

UTSA CITE Technology Entrepreneurship Boot Camp

Kickstart your career as an entrepreneur at The University of Texas at San Antonio’s Center for Innovation, Technology and Entrepreneurship (CITE) Technology Entrepreneurship Boot Camp.
Business Building, Richard S. Liu Auditorium (BB 2.01.02), Main Campus

Oct. 14, 5:30 p.m.

Architecture as Rendered Society

The UTSA College of Architecture, Construction and Planning, in partnership with AIA San Antonio’s Latinos in Architecture, presents architect Andrés Jaque, founder of the Office for Political Innovation, an architectural practice dually based in New York and Madrid.
Buena Vista Building, Aula Canaria Lecture Hall (BV 1.328), Downtown Campus

Oct. 20-21, 9 a.m. - 3 p.m.

SECC Book Sale

Looking for a good read? Shop for yourself or for gifts and help change a life at the same time. Browse and buy children’s stories, novels and more at the 2015 SECC Book Sale.
Sombrilla Plaza, Main Campus

Oct. 27, 11:30 a.m.

Lecture by Composer Larry Groupe

The UTSA Music Department presents Emmy-award winning Composer Larry Groupe. Groupe has composed music for films such as "The Contender," "Straw Dogs" and "Miami Vice," and TV shows such as "Star Trek: The Next Generation," "Ren and Stimpy" and "American Gladiators." Lecture is free and open to the public.
Arts Building (2.03.15-18), Main Campus

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Did You Know?

UTSA writes the book on all-digital libraries

As touch screens and e-books demand more and more attention from both casual readers and scholars, many people say the handwriting is on the wall for the printed page.

At UTSA, the handwriting is on the wall for a library that doesn't have any printed books.

Since March 2010, the bookless library in the Applied Engineering and Technology Building has given UTSA students an innovative way to read, research and work with each other to solve problems.

With ultra-modern furniture and a décor featuring desktop computers, scanners and LCD screens, the AET Library is designed to engage students in an online format. But it also offers group study niches and study rooms with whiteboards and glass walls on which students can write. The space encourages teamwork, communications and problem solving for the next generation of scientists and professional engineers.

Did you know? The UTSA AET Library is the nation's first completely bookless library on a college or university campus. It served as a model for Bexar County's first-in-the-nation public bookless library system and one of its branches, the Dr. Ricardo Romo BiblioTech.

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