(Oct. 8, 2010)--UTSA Apple computer users will experience an increased level of technical support with the implementation of the Apple Computer Support Summer Splash project.
"We have devoted a significant amount of time and resources to the Apple Computer Support Summer Splash project," said Ken Pierce, UTSA CIO and associate vice provost for information technology. "UTSA has a large, enthusiastic community of Mac users, and we are making a concerted effort to let them know that we are here to support them."
One of the primary aspects of providing greater Mac support is inviting Mac users to request full access to the UTSA network. Currently, many faculty and staff Mac users connect to the Internet via the UTSA network, but do not receive many of the benefits of using the network that Windows users have. Now, once a Mac user requests full access to the network, they will receive many of these same benefits. The first will allow OIT Support Services technicians to provide remote desktop assistance (the ability for a technician to see the user's computer screen without having to schedule an office visit). The new process will ultimately save the user time and effort.
"OIT has always supported Macs, but having them on the network will allow us to provide a greater level of support," said information technology associate Laine Lee.
Additional benefits to requesting full access to the network include a reduced sign-on process for the user. Users will log in to the UTSA network with their network ID ("abc123") and password. Once a user is logged in to the network, other applications (such as Entourage) will be available without requiring users to enter their password again. Also, when accessing the Faculty-Staff AirRowdy wireless network, Mac users need only log in once.
Additionally, OIT has sent and will continue to send technicians to Apple-authorized training classes. "Our aim is to continue to send our full-time technicians to these training classes as time and resources permit," said Linda Dunn, OIT support services manager.
Other Mac enhancements include adding more Apple support content to the UTSA Information Technology website. Visitors to the site will notice a more robust Mac help area that includes tutorials, the UTSA Mac blog and access to a Mac mailing list.
"OIT exists to provide support to all of our users," said Pierce. "We hope that Mac users will take advantage of our new support capabilities by requesting that their computers be added to our network."
If you are a UTSA faculty or staff member and would like to request full access to the UTSA network for your Mac, contact OIT Support Services at 210-458-5538 to schedule an appointment.
>> Read more about the Apple Computer Support Project.
>> Read more about OIT Summer Splash -- 11 projects that will have a lasting and positive impact on UTSA students, faculty and staff members.
The UTSA community is invited to the Community Networking events hosted by the Student Center for Community Engagement and Inclusion during Roadrunner Days. Various opportunities will be available that will focus on our diverse population.
H-E-B University Center Ballrooms (HUC 1.104 and HUC 1.106), Main Campus
Start in the Paseo then branch out around campus so you know where to go on the first day of classes.
University Center Paseo, Main Campus
This event offers a preview of the UC’s programs and services that students can enjoy throughout the year. There will be food and giveaways too.
University Center Paseo, Main Campus
There will be a special UCinema showing following Kickback at the UC at 9pm in Retama Auditorium (located on the 2nd floor of UC North).
University Center, Retama Auditorium (UC 2.02.02), Main Campus
The Honors College welcomes all new freshmen to UTSA. Join them for breakfast and meet Honors College administrators, staff, and connect with other new Honors students.
University Center, Denman Room (UC 2.01.28), Main Campus
Convocation is UTSA’s ceremony to launch the new academic year. Attendance is mandatory for all incoming freshmen because it marks the first step students will take in their higher education journey of discovery. It is also highly recommended for transfer students as they continue their higher education journey at UTSA and become members of the Roadrunner Family.
Convocation Center, Main Campus
Visit your College to explore your major before the first day of classes.
Various locations, Main and Downtown Campuses
Successful first-year students at UTSA are those who learn how to utilize resources, recognize and resolve problems, and prepare themselves to take advantage of their time on campus. The Student Success Series promotes this achievement by offering workshops on the common concerns and questions first-year students have during their transition to university life.
University Center Retama Auditorium (UC 2.02.02), Main Campus
The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.
We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.