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Info technology office introduces enhanced support for UTSA's Mac users

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(Oct. 8, 2010)--UTSA Apple computer users will experience an increased level of technical support with the implementation of the Apple Computer Support Summer Splash project.

"We have devoted a significant amount of time and resources to the Apple Computer Support Summer Splash project," said Ken Pierce, UTSA CIO and associate vice provost for information technology. "UTSA has a large, enthusiastic community of Mac users, and we are making a concerted effort to let them know that we are here to support them."

One of the primary aspects of providing greater Mac support is inviting Mac users to request full access to the UTSA network. Currently, many faculty and staff Mac users connect to the Internet via the UTSA network, but do not receive many of the benefits of using the network that Windows users have. Now, once a Mac user requests full access to the network, they will receive many of these same benefits. The first will allow OIT Support Services technicians to provide remote desktop assistance (the ability for a technician to see the user's computer screen without having to schedule an office visit). The new process will ultimately save the user time and effort.

"OIT has always supported Macs, but having them on the network will allow us to provide a greater level of support," said information technology associate Laine Lee.

Additional benefits to requesting full access to the network include a reduced sign-on process for the user. Users will log in to the UTSA network with their network ID ("abc123") and password. Once a user is logged in to the network, other applications (such as Entourage) will be available without requiring users to enter their password again. Also, when accessing the Faculty-Staff AirRowdy wireless network, Mac users need only log in once.

Additionally, OIT has sent and will continue to send technicians to Apple-authorized training classes. "Our aim is to continue to send our full-time technicians to these training classes as time and resources permit," said Linda Dunn, OIT support services manager.

Other Mac enhancements include adding more Apple support content to the UTSA Information Technology website. Visitors to the site will notice a more robust Mac help area that includes tutorials, the UTSA Mac blog and access to a Mac mailing list.

"OIT exists to provide support to all of our users," said Pierce. "We hope that Mac users will take advantage of our new support capabilities by requesting that their computers be added to our network."

If you are a UTSA faculty or staff member and would like to request full access to the UTSA network for your Mac, contact OIT Support Services at 210-458-5538 to schedule an appointment.

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>> Read more about the Apple Computer Support Project.

>> Read more about OIT Summer Splash -- 11 projects that will have a lasting and positive impact on UTSA students, faculty and staff members.

 

 

Events

Friday, May 6, 8 p.m.

First Friday Stargazing

The UTSA Department of Physics and Astronomy, Curtis Vaughan Observatory invites everyone to join them for their monthly stargazing event on top of the Flawn Science Building.
Curtis Vaughan Observatory, Main Campus

Sunday, May 8, 1 p.m.

Accordions Across Culture

May’s Free Second Sunday at the UTSA Institute of Texan Cultures features "Accordions Across Cultures," with performances of Mexican, German and Czech accordion music, a documentary screening and crafts for the kids.
UTSA Institute of Texan Cultures

Monday, May 9, 8 a.m.

The Honeynet Project Workshop

This three-day event will focus on the tools, tactics and motives involved in computer and network attacks. Attendees from around the world will take part in world-class hands-on trainings and technical discussions.
H-E-B University Center Ballroom, Main Campus

Thursday, May 12, 4 p.m.

Master of Public Administration Open House

Visit with faculty, alumni and students to discuss the benefits of and requirements for a Master Degree in Public Administration and/or the Graduate Certificate in Nonprofit Administration & Leadership.
Meeting Assembly Room (BVB 1.338), Downtown Campus

Saturday, May 14, 10 a.m.

UTSA Spring Commencement: Ceremony One

UTSA Spring Commencement ceremony for the College of Architecture, Construction and Planning, the College of Education and Human Development and the College of Sciences.
Alamodome

Saturday, May 14, 4 p.m.

UTSA Spring Commencement: Ceremony Two

UTSA Spring Commencement ceremony for the College of Business, the College of Public Policy and University College.
Alamodome

Sunday, May 15, 2 p.m.

UTSA Spring Commencement: Ceremony Three

UTSA Spring Commencement ceremony for the College of Engineering and the College of Liberal and Fine Arts.
Alamodome

Wednesday, May 18, 3 p.m.

The Great Staff Appreciation Event

The UTSA community is invited to honor the roughly 2,600 UTSA staff members who contribute to the success of the university and its students.
H-E-B University Center Ballroom, Main Campus

Thursday, May 19, 6 p.m.

Superintendent Certification Program Information Session

Join UTSA faculty and staff, current students, and area central office administrators/program alumni to learn about this exciting accelerated and web-enhanced program leading to Texas Superintendent Certification. The event is free and open to the public.
BVB 1.322, Downtown Campus


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