Friday, September 04, 2015

World governments increasingly turn to social media to communicate with citizens

reddick

Christopher Reddick

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(Aug. 16, 2012) -- Christopher Reddick, associate professor and chair of The University of Texas at San Antonio Department of Public Administration, has published "Web 2.0 Technologies and Democratic Governance," a book that explores how democratic governments around the world are using free and low-cost online tools to strengthen their relationships with citizens. Reddick co-edited the book with Stephen Aikins from the University of South Florida.

Unlike static websites, Web 2.0 technologies promote dialogue and facilitate two-way communication by allowing organizations and individuals to share content, ideas, photos, video and other types of information. Examples include blogs, Facebook, Twitter, YouTube, Flickr and Wikipedia.

"We're finding that over the last five years, governments and citizens have really embraced Web 2.0 tools to interact with each other," said Reddick. "Democratic governments at all levels are using online tools to engage and empower their citizens. At the same time, the citizens are using the tools to access government services and voice their opinions of their governments."

Reddick notes that Egypt's use of Web 2.0 tools offers an excellent example to governments looking to take the plunge. Following the Jan. 25, 2011, revolution that led to the fall of the Mubarak regime, Egypt has worked to develop an open form of e-government that would build trust between the incoming elected leaders and Egyptian citizens. The project called LoGIn2EGYPT examines the effectiveness of Web 2.0 tools to promote government transparency and accessibility as well as civic engagement. The initiative has proven extremely successful so far, providing equal access to government for male and female citizens, expediting the turnaround time for the types of services available online and improving the customer experience of citizens interacting with the government.

In their new book, Reddick and Aikins edited chapters contributed by scholars and government leaders around the world. The book examines developed and developing countries, and it addresses best practices and challenges in social media and information policy, microblogging, public service delivery, online grassroots mobilization, web monitoring and strategic issue management, topical discourse, campaigns and elections, and transparency.

According to Reddick, governments, like organizations, must be strategic in the ways they use Web 2.0 tools.

"Web 2.0 tools are very promising tactics to improve the efficiency of public management and public governance and to promote accountability, but governments need to remember that they shouldn't just use the tools because they're available," said Reddick. "Governments at all levels need to develop a strategy, and the tools they choose need to support the strategy."

Currently, 92 percent of local governments have Facebook pages, 70 percent of local governments have Twitter feeds, 45 percent of local governments post videos to YouTube, 20 percent of local governments have blogs, and 15 percent of local governments post photos to Flickr, according to a 2011 survey by Donald Norris and Reddick in collaboration with the International City/County Management Association.

 

 

Did You Know?

UTSA writes the book on all-digital libraries

As touch screens and e-books demand more and more attention from both casual readers and scholars, many people say the handwriting is on the wall for the printed page.

At UTSA, the handwriting is on the wall for a library that doesn't have any printed books.

Since March 2010, the bookless library in the Applied Engineering and Technology Building has given UTSA students an innovative way to read, research and work with each other to solve problems.

With ultra-modern furniture and a décor featuring desktop computers, scanners and LCD screens, the AET Library is designed to engage students in an online format. But it also offers group study niches and study rooms with whiteboards and glass walls on which students can write. The space encourages teamwork, communications and problem solving for the next generation of scientists and professional engineers.

Did you know? The UTSA AET Library is the nation's first completely bookless library on a college or university campus. It served as a model for Bexar County's first-in-the-nation public bookless library system and one of its branches, the Dr. Ricardo Romo BiblioTech.

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