Friday, October 09, 2015


UTSA professor tells how to manage human resources like the S.A. Spurs

Mark Lengnick-Hall

Mark Lengnick-Hall

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(June 12, 2014) -- To paraphrase a New York Times columnist, sports are like business, simplified. Greg Popovich and the San Antonio Spurs can teach us a lot about how to manage human resources in a business. We can win in the marketplace if we follow their example.

Build teams around key employees. The Spurs have the "Big 3" of Tim, Tony and Manu. The Spurs invest more in these players. They protect them, and they take efforts to retain them. Businesses need to identify their key players, those who are in strategic positions and have a direct impact on organizational success. Invest more in them: training and development, rewards and retention efforts.

Complement your key employees with support specialists. The Spurs have Danny Green and Patty Mills to make three-point shots, Boris Diaw and Tiago Splitter for rebounds and Kawhi Leonard to defend against opponents' stars. Invest less in your support specialists so you have the flexibility to replace these employees when necessary, or make them key players when they demonstrate greater value. Like the Spurs, you may have to trade away a Richard Jefferson in order to get a Boris Diaw.

Identify talent that other companies overlook. The Spurs coaching staff has been amazing over the years at finding talent that other teams have ignored, such as Kawhi Leonard. Businesses, too, can seek out talented employees that competitors overlook. For example, recruit professionals at lesser known colleges and universities. Use the "moneyball" approach.

Prevent employee burnout. Part of the Spurs' success this year can be attributed to Popovich's strategy of constantly monitoring his players' health and preventing fatigue and injury by limiting their playing time ("managing their minutes") -- even when the players resist. We forget that in business, it is easy to overwork our key employees, leave them in the game too long, and create fatigue, health issues and burnout. In today's environment, it is sometimes necessary to demand that your key employees take time off for recuperation.

Create opportunities to develop your future employees. The Spurs frequently bench their starters -- creating opportunities for other players to develop their skills and learn the system. Businesses can do this, too. Rotate employees into new job assignments. Create temporary assignments to build particular skills. Use naturally occurring absences (e.g., illnesses and vacations) by key employees as opportunities for developing other employees.

Build stronger teams by mixing younger and older workers. The Spurs have found a good mix of older and younger players, and they capitalize on the strengths and minimize the weaknesses. The older players have the experience and well-honed skills, but they tire more quickly. The younger players have the energy and enthusiasm, but lack the experience. But when they are combined -- the wisdom and skills of the older players with the enthusiasm and vitality of the younger players -- they are a daunting foe. Businesses can use combinations of older and younger employees to leverage wisdom with energy.

Create a sense of shared purpose and interdependence. The Spurs constantly stress passing the ball and making plays as a team. They are all committed to one goal: coming together as a team and winning a championship. Businesses, too, need to create an overarching goal that brings employees together in a common pursuit.

Review, restore and renew your organizational capabilities. The Spurs recognized two major weaknesses in their capabilities: they couldn't defend some of the better "bigs" in the league, and they had diminished three-point shooting competence. Some deft recruiting and trading helped them restore their strengths and shore up their weaknesses. Businesses need to do the same, periodically assessing their current stock of human resource and organizational capabilities. Nothing stays the same, so you have to constantly adjust to keep up with your competitors.

Basketball players and employees are not like other organizational resources. They have feelings, emotions, and sometimes they get sick or injured. There is always that unknown factor that cannot be planned for by coaches or managers. However, effective human resource management enables basketball teams and businesses to maximize their chances of winning.


This story was republished courtesy of the UTSA College of Business.

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Oct. 10, 8:30 a.m. - 3 p.m.

UTSA CITE Technology Entrepreneurship Boot Camp

Kickstart your career as an entrepreneur at the UTSA Center for Innovation, Technology and Entrepreneurship Boot Camp.
Business Building, Richard S. Liu Auditorium (BB 2.01.02), Main Campus

Oct. 14, 5:30 p.m.

Architecture as Rendered Society

The UTSA College of Architecture, Construction and Planning, in partnership with AIA San Antonio’s Latinos in Architecture, presents architect Andrés Jaque, founder of the Office for Political Innovation, an architectural practice dually based in New York and Madrid.
Buena Vista Building, Aula Canaria Lecture Hall (BV 1.328), Downtown Campus

Oct. 15, 6 p.m.

Take Back the Night 2015

The UTSA Women’s Studies Institute invites you to Take Back the Night, an international initiative to raise awareness and empower survivors while educating allies through a march, poetry, and testimonios. This is a gender-inclusive movement to shatter the silence surrounding sexual and domestic violence.
Sombrilla Plaza, Main Campus

Oct. 20-21, 9 a.m. - 3 p.m.

SECC Book Sale

Looking for a good read? Shop for yourself or for gifts and help change a life at the same time. Browse and buy children’s stories, novels and more at the 2015 SECC Book Sale.
Sombrilla Plaza, Main Campus

Oct. 22, 6 p.m.

Phi Kappa Phi Last Lecture

What would Dr. John Bartkowski say if it were his last lecture? The UTSA professor of sociology will speak about “The Power of Listening” in this annual event sponsored by the UTSA chapter of Phi Kappa Phi. A reception will follow.
Denman Room (UC 2.201.28), Main Campus

Oct. 27, 11:30 a.m.

Lecture by Composer Larry Groupe

The UTSA Music Department presents Emmy-award winning Composer Larry Groupe. Groupe has composed music for films such as "The Contender," "Straw Dogs" and "Miami Vice," and TV shows such as "Star Trek: The Next Generation," "Ren and Stimpy" and "American Gladiators." Lecture is free and open to the public.
Arts Building (ART 2.03.15-18), Main Campus

Oct. 29, 5:30 p.m.

White Bound: Nationalists, Anti-Racists and the Shared Meanings of Race

The Dean's Distinguished Lecture Series continues with Dr. Matthew Hughey, a scholar of race, racism and racial inequality.
Buena Vista Building (BV 1.328), Downtown Campus

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Did You Know?

UTSA writes the book on all-digital libraries

As touch screens and e-books demand more and more attention from both casual readers and scholars, many people say the handwriting is on the wall for the printed page.

At UTSA, the handwriting is on the wall for a library that doesn't have any printed books.

Since March 2010, the bookless library in the Applied Engineering and Technology Building has given UTSA students an innovative way to read, research and work with each other to solve problems.

With ultra-modern furniture and a décor featuring desktop computers, scanners and LCD screens, the AET Library is designed to engage students in an online format. But it also offers group study niches and study rooms with whiteboards and glass walls on which students can write. The space encourages teamwork, communications and problem solving for the next generation of scientists and professional engineers.

Did you know? The UTSA AET Library is the nation's first completely bookless library on a college or university campus. It served as a model for Bexar County's first-in-the-nation public bookless library system and one of its branches, the Dr. Ricardo Romo BiblioTech.

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