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Lean Services and Office Kaizen

The University of Texas at San Antonio’s Center for Advanced Manufacturing & Lean Systems (CAMLS) is proud to offer this one-day course to the public.

Lean Thinking is not just for manufacturing. Non-manufacturing operations are becoming the larger part of the global economy; so is the hidden waste in them. This course can benefit both service organizations and manufacturers.

Learning Outcomes

  • Basic lean concepts
  • Discussions on how traditional manufacturing concepts apply to service industries and office operations
  • Eight wastes, lean metrics, and multiple lean tools

Course Outline:

  • Session 1: The New Frontier of Lean Thinking
  • Session 2: Preparing for Changes
  • Session 3: Starting the Changes
  • Session 4: Lean in Practice
  • Session 5: Improving the Value Streams
  • Session 6: Pursuit of Perfection

Included in the Course

  • Classroom learning and discussion
  • Multimedia demonstrations
  • Hands-On Simulations
  • Review and Discussion of Case studies


Upon successful completion of the course, participant will receive UTSA Continuing Education Units (0.7 CEU for 1-day course) and a CAMLS Lean Services & Office Kaizen Training Certificate.

Who Should Attend

  • Executives
  • Directors
  • Business Managers
  • Management Engineers
  • Enterprise Process Engineers
  • Administrative and Supporting Staff

Schedule & Fees

  • This course will be June 15, 2015 from 8:30 a.m. to 4:30 p.m.
  • Course participants will meet at the BSE Building at the Main Campus; official classroom location will be sent to participants by email before the workshop starts.
    • Early Bird Registration Fees are $250 until end of business on June 5, 2015
    • Regular Registration Fees are $300 from the end of business day on June 5 until June 14 (the day before the course)
      • Parking Permits are available for purchase during registration ($7 for the day)

10% Group Discounts Available

  • Individual Discounts are available to current UTSA students and staff, please bring your UTSA ID to the course
  • Group Discounts are available when sending a group of 3 or more from the same organization
  • To register as a group, please follow these instructions in the following registration form:
    • Select the course and create account in the online registration system
    • Specify your organization under the “Firm” field
    • In “Payment Method,” select “Allow Billing”
    • The office will process payment with 10% discount when 3 or more from your organization have registered.



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About the Instructors

Dr. F. Frank Chen

  • 20+ years in Lean manufacturing, Lean product development, Lean services, Lean higher education, and Lean and Green/Sustainability integration. 
  • Luther Brown Distinguished Chair Professor and Director of CAMLS, UTSA  
  • John Lawrence Endowed Professor, Industrial and Systems Engineering, Virginia Tech
  • Program/Project Manager, Senior Engineer and Senior Consultant, Caterpillar Inc.
  • NSF Presidential Faculty Fellow; Society of Manufacturing Engineers Fellow Award; Institute of Industrial Engineers Lean Division Teaching Award, and Best Paper Award
  • Ph.D. in Industrial Engineering, University of Missouri-Columbia

Dr. Hung-Da Wan

  • Primary instructor of CAMLS short courses in Lean and Six Sigma; core faculty of Advanced Manufacturing and Enterprise Engineering master’s program (MS-AMEE) at UTSA
  • Associate Professor and Assistant Chair of Mechanical Engineering Department at UTSA; Director of Sustainable Manufacturing Systems Laboratory; former Director of Engineering Machine Shop at UTSA
  • Board member of Lean Division of Institute of Industrial Engineering (IIE); Chair of Lean Systems track of 2014 and 2015 of Industrial and Systems Engineering Research Conference
  • Recipient of Best Paper Award of Lean Systems track of 2013 IIE Annual Conference and 2015 American Society of Engineering Education (ASEE) – Gulf-Southwest Annual Conference
  • Ph.D. in Industrial & Systems Engineering,  Virginia Tech


Brought to you by a partnership between Extended Education and the Center for Advanced Manufacturing and Lean Systems



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