Students living on campus can move in on Friday, January 6, 2017, between the hours of 9:00am - 5:00pm. Bring your UTSA ID – you will need this to check into your room. If you have not gotten your UTSA ID yet, please make arrangements to do so before Move In. Check your UTSA email for more move in instructions.
For a list of what to bring and not to bring with you, check out our resident hall specific lists. Then grab a pen and paper and write down your address so your family will know exactly where to send your packages .
The pool (located at Chaparral Village) may be used during the designated times as posted. All swimmers must wear swimwear. No diving, horseplay, or overly-loud noise of any kind is allowed in the pool area. There are no lifeguards on duty; therefore, residents swim at their own risk. Emergency phones are located around the pool area in case of an emergency. Non-alcoholic drinks in plastic containers are allowed at the pool area. Glass containers are not permitted. No unsupervised children are permitted in the pool at any time.
The basketball court may be used by all University Housing residents from 10:00am to 10:00pm. Players must wear rubber soled athletic shoes. No horseplay, slam dunking, overly-loud noise, or obscene behavior of any kind is allowed. Food or liquids are not permitted on the courts. Use of the court is on a first-come, first-served basis. Games are limited to 30 minutes. Afterwards, the court must be relinquished to the next group. Waiting groups must remain at the court to insure the group's turn.
The computer labs are available at each facility during desk hours. The labs have computer systems. Print spot printers are available in Alvarez Hall's lobby, Neighborhood Center #15 at Chaparral Village, and Neighborhood Center #12 at Laurel Village. Students must provide their own external drive as they are not able to save any documents on these computers. Food and beverages are prohibited in the computer labs. Each computer comes equipped with basic Microsoft software such as Word and Excel.
Each unit is exterminated once a quarter. The baseboards of every room are sprayed and must be accessible. Extermination is usually conducted on a regular schedule. A notice will be left in the unit on the day of extermination. If your unit needs extermination before the next scheduled treatment, please notify the front desk and a request will be submitted.
Snack and soda vending machines are available in each Neighborhood Center and City Center at Laurel Village and Chaparral Village. In Alvarez Hall, vending machines are located on the 2nd floor commons. For refunds, please contact the UTSACard Office at (210) 458-4639.
If you would like to cook, you can use kitchen areas that are located at each housing community. Please note that the kitchens are for residents use only. As you are cooking, please do not leave the kitchen area should unattended. After you use the kitchen, you are responsible for cleaning the area and turning off the stove/oven. Residents must take their own cooking pots and pans to use in the kitchen because these materials are not available for residents to check out.
For the convenience of our residents, many benefits such as closed circuit monitoring, card access, and front desk operations are provided. UTSA has its own police force. The officers of UTSAPD are fully-certified Texas Peace Officers who provide police services for UTSA as well as University Housing. If you are a victim of a crime, suspect a crime has been committed, or witnessed a crime, report this to the UTSAPD at the Physical Plant Building; via phone, non-emergency: (210) 458-4242, or emergency: (210) 458-4911 or through the Silent Witness program.
Throughout campus there are "blue light" phones. These phones have a red emergency button that puts the caller in immediate contact with the UTSAPD. When activated, this button provides the police with the caller's location, which allows officers to be immediately dispatched to the location in the event the caller is unable to speak. Phones should work even if the light is not illuminated.
Sprinkler systems have been installed in all apartments as a safety measure. In the event of a fire alarm sounding, all occupants are to calmly exit the building immediately. Gather at the meeting point for your building, or 50 to 150 feet away. Once at their meeting point, occupants should provide HRL staff members with their contact information to help the department keep accurate track of residents.
For lockouts, dead batteries, etc., call the UTSA Police Dispatch at (210) 458-4242. Please be prepared to give the make, model, license plate, and color of your vehicle, as well as the location. The response time will depend on the availability of the Roadside Assistance Vehicle and on the time of the request. Nevertheless, every effort will be made to give a speedy response.
Maintenance operates Monday through Friday from 8:00am to 5:00pm. Standard Maintenance requests may be reported online or by calling (210) 458-6833 during business hours. For emergency maintenance or housekeeping needs, contact the front desk. For more information on Maintenance requests, click here.
HRL does not accept or distribute packages or letters received by the U.S. Postal Service (USPS), but does accept packages and parcels from carriers such as UPS, FedEx, and DHL.When a package is available for pickup, the resident who is receiving a package will receive an email via his or her UTSA email address. Residents who wish to receive USPS mail may rent a mailbox from The UPS Store in the UC. For information on your mailing address, click here.
Ethernet connections are available in every bedroom. You will need the proper CAT-5 connector and compatible Ethernet card to access the internet. Wi-Fi is available in all three properties of UTSA Housing. Apogee/MyResNet provides the Internet service and can assist with any connection problems.To report an Internet issue, contact MyResNet Help Desk at: 1(877)632-3356, firstname.lastname@example.org. For instructions on how to set up your internet account, click here.
Laundry services are located in each facility, and may be used by residents of Chaparral Village, Laurel Village and Alvarez Hall residents. You will need your ID card to access the laundry facilities. Please report all laundry service issues to your complex's front desk staff during business hours. For instructions on how to set up your Laundry Alert account, click here.
Extended basic cable service is included in your University Housing rent. Each bedroom and living room has a cable television outlet. Residents may opt to purchase additional or premium channels, as well as DVR recorders through the Time Warner website.
Students should report all maintenance or housekeeping problems when the issues first occur. A maintenance request may be submitted online by clicking the "Submit Request" button. Unless an emergency exists, maintenance repairs will be made between 8:00 am and 5:00 pm, Monday through Friday. Requests for service are reviewed and prioritized with safety being the primary concern. Maintenance requests are typically completed within 24 to 48 hours, depending on the time of day the request is turned in. There may be times when some work may take longer due to the scope or availability of parts.
Students reporting maintenance or housekeeping concerns are authorizing the staff to enter their room to assess the reported issue. HRL maintenance personnel will leave a card indicating they have been in your unit along with the status of the reported problem.. It may be necessary to reassign rooms to perform some types of maintenance. In these cases, we will contact you and work through any resulting issues.
Residents with an emergency maintenance issue should report problems immediately. Utilize the following schedule for reporting emergency maintenance:
HRL personnel will respond immediately to assess the situation and maintenance personnel will be contacted to complete repairs when necessary.
Examples of emergency maintenance issues include, but are not limited, to the following:
6908 North Loop 1604 West
San Antonio, TX 78249
6910 North Loop 1604 West
San Antonio, TX 78249
6904 North Loop 1604 West
San Antonio, TX 78249
HRL does not accept or distribute packages or letters received via the U.S. Postal Service (USPS) but does accept packages and parcels from carriers such as UPS, FedEx, and DHL. Residents will receive an email via his or her UTSA email address whenever packages are available for pickup. Residents who wish to receive USPS mail may rent a mailbox from The UPS Store in the UC.
Wi-Fi is available in all three properties of UTSA Housing. Apogee/MyResNet provides the Internet service and can assist with any connection problems.To report an Internet issue, contact MyResNet Help Desk at: 1(877)632-3356, email@example.com. For instructions on how to set up your internet account, click here.
Laundry services are located in each facility and are for Chaparral Village, Laurel Village, and Alvarez Hall residents. You will need your ID card to access the laundry facilities. Please report all laundry service issues to your complex's front desk staff during regular business hours. To see what washers or dryers are ready to use, visit http://washalert.washlaundry.com/washalertweb/utsa/utsa.html To report any laundry issues please call WASH at 1-800-342-5932 or download their FixLaundry App. The app is available on Google play or App Store."
Steps for Washing
1. Load the Washtub. Without OVER FILLING the washer, loosely load dry clothes into the washtub. If the washtub is overfilled, clothes will not be able to spin or be cleaned thoroughly.
2. Add Detergent.Use ¼ cup or less as suggested (DO NOT use more than ¼ cup of detergent or clothes will be sudsy upon cycle completion).
3. Choose Fabric Type. Normal, permanent press or delicate.
4. Select the Water Temperature. As a general rule, wash only whites in hot water, permanent press fabrics in warm water and colors in cold.
5. Press the Start Button to begin washing. The door will lock and cannot be opened until the wash cycle finishes.
Steps for Drying
1. Clean the lint filter of the dryer to improve drying. Place clothes into the dryer.
2. Add dryer sheets to help reduce static cling and add softness to fabrics.
3. Set the temperature. Use high heat for normal fabric and low heat for delicates.
4. Press the Start Button to begin drying. You can open the door to check your laundry at any time. Press the start button after closing the door to continue the dry cycle.
Chaparral Village & Laurel Village
Do NOT Bring
Do NOT Bring
|For the Bedroom||Pets (Except for fish in tanks no larger than 5 gallons)||For the Bedroom||Pets (Except for fish in tanks no larger than 5 gallons)|
|Chaparral Village Bedding: Extra-long twins in all rooms.
Bedding: Extra-long twins in all four bedroom rooms.
Full-size beds in all two bedroom units.
* Unless it's an overflow room*
*Unless it is Building 1 with for full lease contracts.
|Halogen Lamps||Bedding: Extra-long twin||Halogen Lamps|
|Hangers||Weapons (or anything that can be construed as a weapon)||Hangers||*Alvarez Hall is a campus carry free zone. Weapons (or anything that can be construed as a weapon)|
|Light Jacket, Rain Jacket||Fireworks, Candles, Incense||Light Jacket, Rain Jacket||Fireworks, Candles, Incense|
|Clothes for warm or hot weather||Alcohol unless a Laurel Resident 21 years of age or older.||Clothes for warm or hot weather||Alcohol unless a Laurel Resident 21 years of age or older.|
|Personal Items||Hot plates and other items with open, exposed heating elements||Personal Items||Hot plates and other items with open, exposed heating elements|
|Umbrella||Wireless access points, routers, hubs||Umbrella||Wireless access points, routers, hubs|
|Alarm Clock||Nails or tape that will damage walls or paint||Alarm Clock||Nails or tape that will damage walls or paint|
|Waste Can||Replacement furniture (all furniture is included)||Waste Can||Replacement furniture (all furniture is included)|
|Laundry Hamper||Television mounting equipment||Laundry Hamper||Television mounting equipment|
|Computer/ Printer||High wattage electrical appliances exceeding 500w (air conditioners, space heaters, heat lamps, tanning beds)||Computer/ Printer||High wattage electrical appliances exceeding 500w (air conditioners, space heaters, heat lamps, tanning beds)|
|Desk Lamp||Extension Cords||Desk Lamp||Extension Cords|
|Supplies for Desk Area||Bed Risers||Supplies for Desk Area||Bed Risers|
|Television (no larger than 30")||BBQ Grills||Television (no larger than 30")||BBQ Grills|
|Coaxial Cable||Hover Boards||Coaxial Cable||Hover Boards|
|Surge Protector||Swiffer or Broom/Dust Pan|
|Vacuum Cleaner||Small Refrigerator (no larger than 3 cu.ft.)|
|Window Treatment (approx 40" x 58")||Small Microwave (No more than 500w)|
|Shared Bathroom**||Shared Bathroom**|
|Bath Mat||Bath Mat|
|Shower Curtain (Standard)||Shower Curtain (36"x77")|
|Shower Caddy||Shower Caddy|
|Waste Can||Waste Can|
|Toilet Paper||Toilet Paper|
|Cleaning Supplies||Cleaning Supplies|
|Two Complete Sets of Bath Towels||Two Complete Sets of Bath Towels|
|Living Room**||Personal Vanity**|
|Plants||Box of Tissues|
|Personal Items||Dental Hygiene Supplies|
|Cleaning Supplies||Personal Items|
|Lamp (Table or Standing)||Soap/Cleanser|
|DVD Player/Gaming Equipment||Vanity Organizer|
|Waste Can||Personal First Aid Kit|
|Area Rug||Cleaning Supplies|
|Shared Vanity**||Waste Can|
|Box of Tissues||Small Area Rug (2"x3")|
|Dental Hygiene Supplies|
|Personal First Aid Kit|
|Small Area Rug (2"x3")|
|Dishes, Glasses, Utensils and Dish Rack|
|Small Appliances (No Open Burners/Flames)|
|Paper Towels and Holder|
|Trash Can and Bags|
|Storage Containers for Leftovers|
|Ice Cube Trays|
|** (Coordinate with your Suitemates)|