OIT Staff Serves as Panelist at North San Antonio Chamber of Commerce CIO Breakfast Business Technology Series

February 28, 2016



​(Written by: Ben Garcia, Director of Customer Service and Operations Support).

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Director of Customer Service and Operations Support Ben Garcia was a panelist at the February convening of the North San Antonio Chamber of Commerce Monthly CIO Breakfast Technology Series. The panel presentation entitled, "The Softer Side of IT – Cultivating Hard-to-Find Soft Skills in Today's IT Workforce," was moderated by Garcia along with the following panelists:

    • Crystal Gill, Business Development Lead with Experis
    • Steve Young, Vice President of IT at VIA
    • David Smith, Director of Service Delivery at Catapult Systems

The panel session presented a discussion on the importance and need for greater soft skills within an organization's employee workforce, how IT leaders have a critical role in the promoting and hiring of employees with such soft skills, and how to drive a culture shift within an organization promoting "The Softer Side of IT."

 "As an IT organization, we are providing a customer-centric approach to the offering of IT services," said Garcia.

The presentation also provided attendees with the following takeaways on how to advance key communication and collaboration skills within the IT workforce:

    1. Understand how communication and collaboration are important to achieving your business goals.
    2. Develop a culture of collaboration with the organization
    3. Elevate the leaders' communication and collaboration skills
    4. Understand the organization's communication and collaboration needs
    5. Take action by assessing and developing communication skills within the IT workforce. 

 

For more information about the North San Antonio Chamber of Commerce Monthly CIO Breakfast Technology Series, please click here.