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GetIT Episode 8- CrashPlan Backups

GetIT Episode 8- CrashPlan Backups

Thu, 01 Nov 2012

The GET IT video series highlights important and interesting technology topics. Each short episode is presented in a dynamic, easy-to-understand style that educates, entertains and informs.

This week's GET IT release looks at how CrashPlan continually backs up files and how to use CrashPlan to restore files if a data loss event occurs.
Don't rely on yourself to back up your computer...CrashPlan will do it for you! There's no limit to what you can back up, you can restore what you need from anywhere, and it doesn't affect the performance of your computer at all!

CrashPlan is as easy as 1, 2, 3 to use! You open up the program, log in with your myUTSA username and passphrase (abc123 credentials), and you're set. Your system is being backed up all the time and worry about losing data is out of your life!

Sound like a service you would like to have on your computer? Sit back and watch thevideo to find out more.

Published: Thu, 01 Nov 2012 10:25:33 CST By: (Sarah Saatzer)

GET IT Episode 7 - The FIT Lab

GET IT Episode 7 - The FIT Lab

Fri, 07 Sep 2012

The GET IT video series highlights important and interesting technology topics. Each short episode is presented in a dynamic, easy-to-understand style that educates, entertains and informs.

Our latest episode is all about faculty support. Did you know that UTSA has a place that faculty members can go to get help on a wide variety of technology topics? It's true - the UTSA Faculty Instructional Technology (FIT) Lab may be the university's best kept secret. But not for long.

Need help with classroom equipment and technology? Are you new to the Blackboard Learning Management System? Need a quiet place to record an important lecture?

Well, the FIT Lab is the place to go. What else can the FIT Lab do for you? Sit back and watch the video to find out.

Published: Fri, 07 Sep 2012 15:29:25 CST By: (alex morones)

Air Rowdy Testing in the John Peace Library

Air Rowdy Testing in the John Peace Library

Thu, 30 Aug 2012

The Office of Information Technology is constantly striving to improve our services to the UTSA community. Currently, we are evaluating Air Rowdy, our wireless internet connection on campus. All floors of the John Peace Library Building serve as our test site for this process. Beginning Aug. 29 and running through Oct. 19 we are asking Air Rowdy users in the John Peace Library Building to take a few minutes and provide feedback on their experience. If you are interested in volunteering to provide feedback on Air Rowdy, please stop by the information desk, located in the center of the second floor of the Library and sign up. Thank you for your cooperation and willingness to assist as we make improvements to Air Rowdy.

Published: Thu, 30 Aug 2012 17:00:00 CST By: (Sarah Saatzer)

GET IT Episode 6, GAL

GET IT Episode 6, GAL

Fri, 10 Aug 2012

In this week's GET IT video - Getting your Contact Information or Organization Information in the Global Address List (GAL).

This video introduces the Global Address List in Outlook. The GAL is convenient, fast and easy to use. Everyone in your network is in the GAL. Just type a contact's name into the GAL to pull up their information. It's that simple!

To watch the video now, go to the GET IT site.

Published: Wed, 15 Aug 2012 08:22:31 CST By: (Sarah Saatzer)

UTSA Laptop Encryption Program Details

UTSA Laptop Encryption Program Details

Thu, 02 Aug 2012

UT System has mandated that its member institutions, including UTSA, must encrypt all of their laptops. Adding encryption software can help to protect sensitive data if the laptop is lost or stolen.

The deadline to have all university-owned laptops encrypted is August 31, 2012.

In order to accomplish the goal of 100 percent compliance, the Office of Information Technology has created a program to handle the encryption process.

All laptops that are configured to handle the encryption software will be encrypted. No exceptions will be granted.

Laptops that cannot be encrypted - especially those over 7 years old - are to be sent to Surplus. OIT has sent email to faculty and staff members who have been identified as owners of old laptops.

Faculty and staff members with laptops in need of encryption should first check with their department or college. Some areas have an Information Technology Associate (ITA) or other staff member who will install the software on their machines.

If you need to have your laptop encrypted and an ITA is not available, please call the Laptop Encryption Center, 458-7648 to schedule a time to drop off your laptop. The Laptop Encryption Center is located in MH 2.02.02.

Once the laptop is received, any previously-installed encryption software will be removed and SecureDoc, the approved encryption software, will be installed.

More information on the program can be found at

If you have questions about laptop encryption, call the Laptop Encryption Center at 458-7648 or send an email message to

Published: Thu, 02 Aug 2012 09:53:49 CST By: (alex morones)

GET IT Video Series Episode 05 Is Now Online

GET IT Video Series Episode 05 Is Now Online

Tue, 01 May 2012

In this week's GET IT - Using the Virtual Private Network (VPN).

In the latest GET IT video we take a quick look at the UTSA Virtual Private Network (VPN). Things happen. Deadlines change. Where will you be when you need to access an application or I: Drive files? Do you really need to drop everything and head back to campus? Well, the short answer is "no."
If you have access to a personal computer and an Internet connection, log on to the UTSA VPN. Take advantage of the secure connection and get those pesky tasks finished. Find out more by watching Episode 5 of the GET IT video series - it's all about the UTSA Virtual Private Network.

To watch the video now, go to the GET IT site.

Published: Thu, 23 Aug 2012 08:37:39 CST By: (Chris Koval)

UTSA Mobile App

UTSA Mobile App

Wed, 04 Apr 2012

Download the UTSA Mobile App and get access to The University of Texas at San Antonio wherever you go. Read the latest news, access the university events calendar, check your account balance or class schedule, search the directory or find your way with campus maps. It's all in one app for your iPhone, iPod Touch or iPad.

Published: Wed, 04 Apr 2012 13:21:41 CST By: (George Marez)



Wed, 25 Jan 2012

Watch the new video promoting OITConnect.

Published: Wed, 25 Jan 2012 11:19:00 CST By: (George Marez)

Introducing OITConnect

Introducing OITConnect

Tue, 20 Dec 2011

The Office of Information Technology is changing the way technical support is requested.

In the past, you could receive support in a variety of ways including via phone, by filling out one of several specialized online forms, by contacting a staff member directly or by visiting OIT Support Services in person.

Now, all technical support requests - including requests for telephones, computer hardware, software installation and assistance with computer applications - will be handled through OITConnect.

If you need technical support, your first stop should be the OITConnect website: This site will provide information on the ways you can generate a support request.

The approved methods of requesting OITConnect assistance are:
- Fill out the online support form on the OITConnect website
- Send the details of your request via email to
- Visit OIT Support Services in person, Physical Plant building, 2nd floor
- Call the new technical support phone number, 458-5555.

By consolidating all technical support requests into OITConnect, OIT will be able to track the service calls through to resolution.

Published: Mon, 26 Mar 2012 09:21:45 CST By: (alex morones)

Virtually Unlimited Data Storage is Here

Virtually Unlimited Data Storage is Here

Mon, 15 Aug 2011

It's here - virtually unlimited data storage for faculty and staff members on the I: Drive.

Recently the Office of Information Technology undertook a project to move all data from I: drive folders to new servers.

The I: Drive contains folders for individuals and folders for departments. In the past, a departmental I: Drive consisted of a set amount of space that was shared among employees.

Since the space was not divided equally among the individuals in the department, any single employee was capable of maxing out the allotted space. Once the space was fully used, all of the department's employees were locked out and the files and folders were not accessible.

Now, with unlimited storage, that problem has been eliminated. The I: Drive can be used to store files and documents that are frequently accessed, but it is not intended to be used to back up departmental servers. If you need assistance with backing up servers, please fill out the OITConnect online support request form at or call 458-5555.

Faculty and staff members do not need to make any changes. The unlimited storage space is now available.

If you have questions about this change, please contact us at

Published: Mon, 26 Mar 2012 09:22:36 CST By: (alex morones)

Network Accounts When You Need Them

Network Accounts When You Need Them

Thu, 23 Jun 2011

The network account process has changed, and that means less work and less hassle for UTSA staff members.

In the past, the process was driven by the network account request form.

Now, accounts - for new faculty and staff members - are automatically created when they are entered into HRMS or Define.

"The new process is much faster and more efficient and it frees up the administrative staff do other important work," said Cindy Espinoza, project manager.

Accounts are activated when the new employee attends the Day ONE orientation session.

However, if an employee needs access to UTSA resources before orientation, a staff member can log in to the online system to send an email to the new employee. The email will contain instructions for activating the account.

As in the past, account activation only provides an employee with basic services such as email, network access and a personal I: drive folder.

Most employees will require additional (departmental) permissions.

Now, a staff member can request departmental permissions (access to the common I: drive, network printers) at any time after the account has been created by logging in to ASAP and filling out the online form.

There is also a change in the process for creating contractor, guest and temporary accounts. They are created via our new online system.

More information, detailed instructions and a link to the new online system are available at

If you have questions about the new process, please contact us at

Published: Thu, 23 Jun 2011 08:38:00 CST By: (alex morones)

OIT Introduces Hybrid Course Academy

OIT Introduces Hybrid Course Academy

Mon, 18 Apr 2011

As one of the fastest growing UT System campuses, UTSA has begun looking into new course technologies. The Hybrid Course Academy will bridge the gap between learning in the traditional classroom setting and utilizing new forms of online access.

Courses in the Academy will meet on campus at least once a week as well as engage in an online environment. So instead of just taking notes on lectures, students will be actively involved with their professors as well as their peers on message boards.

They will also increase the number of available classrooms and will ultimately save money by reducing the need for new buildings and parking expansion.

The Hybrid concept started when the Vice Provost for the UTSA Downtown campus, Dr. Jesse Zapata, Sylvia Hanley, and LaVonne Grandy put together a proposal as a solution to the UTSA Downtown campus crowding. Assistant Vice Provost Rob Robinson championed the idea, and the Hybrid Course Academies, now in their second year, are on the way to becoming a permanent fixture at UTSA.

Professors who choose to participate in the Hybrid Course Academy at UTSA will receive a stipend and will develop their courses with assistance from OIT.

According to Michael Anderson, Director of Online Learning, it will take more time for professors to build the online content, "What the Academy will do is work with professors to help create courses that make the best use of face to face and online environments. Our goal is to develop and share best practices in efficient virtual classroom management techniques so that the online instruction is effective for students and fun for faculty members."

Recently the chair of the Texas House Higher Education Committee, State Representative Dan Branch, filed a bill which would require all students in public higher education to complete at least 10 percent of their degree in an alternative form - such as an online or hybrid class - or acquire credits through placement exams and internships.

If the bill passes, UTSA will be at the forefront with the Hybrid Course Academy program already implemented.

For more information on the Hybrid Course Academy, contact Michael Anderson.

Published: Mon, 18 Apr 2011 10:48:32 CST By: (veronica salinas)

OIT Streamlining Computer Purchases

OIT Streamlining Computer Purchases

Fri, 15 Apr 2011

Buying a PC for the office can be a real challenge. There are so many things to consider - What kind of computer do you need? How do you know if you are getting a good deal? How long will you have to wait to get your PC set up?

Worrying about ordering a new work computer will be a distant memory as we get closer to the implementation of the Standard Computer Configurations project.

"The aim of this project is to cut out most of the guesswork and legwork," said Alex Ward, Senior Systems Analyst. "We have negotiated pricing for a variety of personal computers, both Mac- and Windows-based, that will be suitable for the majority of UTSA faculty and staff members."

In one of the first phases of the project, OIT staff members, Information Technology Associates and other interested parties offered suggestions for the types of computers that were needed across campus. The group discussed a variety of topics, including processors, operating systems, memory and storage options.

The suggestions were used to develop requirements documents. After careful review, vendors were selected and standard purchase order documents for each of the personal computers were created.

Ordering a new computer will be a simple process. Users will access an OIT Web page ( that will display the available options. Once the user selects a computer, they will print out the purchase order (PDF document) for their department's administrative assistant, who will order the computer. The orders will be transmitted to the vendor and the computer will be built.

The quotes will be reviewed on a quarterly basis to ensure that the pricing is competitive and to make changes to the requirements, if needed.

"Of course, we won't force anyone to buy computers through our website, but we believe that we will be offering great value for those interested in purchasing," said Alex Ward.

Highlights of the Standard Computer Configurations project:
- Mac and Windows computers will be available
- There will be offerings for low-end, mid-range and high-end users
- Desktops, laptops, netbooks and thin clients (lab PCs) are included
- Windows PCs will arrive pre-loaded with the standard UTSA computer image
- Personal computers will be delivered with a UTSA inventory tag
- Faculty and staff members who require specialized computers will be provided with a link to the vendors' ordering website

The Standard Computer Configurations project is part of the OIT Summer Splash initiative - eleven projects that will change the face of information technology at UTSA. More information is available at

Published: Fri, 15 Apr 2011 11:55:09 CST By: (alex morones)

Network Account Request Process Simplified

Network Account Request Process Simplified

Fri, 18 Feb 2011

The Office of Information Technology (OIT) is changing the way new network accounts are created.

As of November 2010 - accounts were created when the employee record appeared in Banner - via HRMS, DEFINE or STARS. OIT then completed the process by setting up the account before the new employee attended the "Day One" orientation at Human Resources.

As of February 15, authorized users can now log in to to create a new network account for faculty/staff/contractors/guests.

Because of the change, the employee record will not need to exist in DEFINE in order to begin the account creation process.

Also, once the account has been created, the account creator can use the system to send an account activation notice to the new employee.

Please note that ASAP will continue to be used for account transfers and for creating student accounts.

For more information, visit the network account information page:

Published: Fri, 20 May 2011 08:22:19 CST By: (alex morones)

New University-wide Student Printing System

New University-wide Student Printing System

Fri, 10 Sep 2010

Beginning in October 2010, UTSA Students will experience an amazing new printing service.

Currently, students can only print their documents in the three Student Computing labs, certain academic labs and the UTSA Library. Soon, students will be able to print to any one of 19 "Print Spot" printers using their laptop. Print Spot printers will be located in departmental computer labs and in common areas of most academic buildings at both Main and Downtown campuses.

"Students will send documents to a central print queue, and can then go to the Print Spot printer of their choice, log in and release the print job," said Cindy Espinoza, project manager.

Detailed instructions and maps showing Print Spot printer locations will be available on the printing website.

OIT collaborated with many UTSA departments on campus with the aim of consolidating the management of their printers under OIT. OIT also will be responsible for providing supplies like paper and toner. In some cases, existing printers were replaced with newer models that are available through the negotiated service contract.

The project is a "win-win" for the UTSA community - students will gain access to more printers and some departments will no longer need to maintain or lease printers.

For more information, visit:

The University-wide Printing System project is part of the OIT Summer Splash initiative - 11 projects that will positively impact technology at UTSA. More information on Summer Splash is available at:

Published: Fri, 10 Sep 2010 10:03:16 CST By: (Chris Chipps)

UTSA Faculty and Staff Mailboxes Have Increased to 5GB

UTSA Faculty and Staff Mailboxes Have Increased to 5GB

Wed, 08 Sep 2010

If you are one of those people who receives a ton of e-mail messages on a daily basis, you will be overjoyed about the latest news from the Office of Information Technology.

It's official: all UTSA mailboxes have been increased from 500MB to 5GB.

The increase in mailbox size was the main objective of the OIT Summer Splash E-mail Infrastructure project.

All faculty and staff inboxes were increased by August 31st.

The E-mail Infrastructure Project was part of OIT's Summer Splash - 11 projects making a lasting and positive impact on university students, faculty and staff members.

You can find tips for managing your mailbox at

For more information on OIT Summer Splash projects, please visit

Published: Mon, 31 Jan 2011 09:49:24 CST By: (alex morones)

Apple Computer Support in OIT

Apple Computer Support in OIT

Wed, 08 Sep 2010

The Apple Computer Support Summer Splash project is focused on getting the word out: We support UTSA faculty and staff Apple users!

"The Office of Information Technology has always provided support for our Windows and Apple computer users," said Linda Dunn, OIT Support Services Manager. "One objective of this project is getting that word out and the other is letting Mac users know they can now join the UTSA computer network."

Inviting Mac users to fully join the UTSA computer network is the cornerstone of the project. Having computers added to the network (or "domain") will allow the OITConnect support team to offer some tangible benefits.

Once the Mac is added to the network, the owner will log in using their UTSA network ID ("abc123") and password. Logging in will result in not having to re-enter a user ID and password for some applications.

Also, OITConnect support technicians will be able to provide faster service to Macs on the network by offering remote desktop assistance.

Other Mac enhancements include adding more Apple Support content to the OIT website, Visitors to the website will notice a more robust Mac help area that includes tutorials, the UTSA Mac blog and access to a Mac mailing list.

Lastly, in order to improve the support we offer Mac users, OIT will continue to send its fulltime technicians to Apple-certified training.

If you are interested in having your Mac join the UTSA computer network so you can begin receiving these benefits, call OITConnect support line, 458-5555 or fill out the online support request form at An OITConnect support technician will schedule an office visit to begin the upgrade process.

For more on joining the UTSA Computer Network:
Take a look at the newly redesigned Mac support website:

Published: Mon, 26 Mar 2012 09:25:08 CST By: (Chris Chipps)

New AirRowdy Wireless Networks Now Available

New AirRowdy Wireless Networks Now Available

Mon, 23 Aug 2010

AirRowdy, the UTSA wireless network has changed and is now even safer and easier to use. The Office of Information Technology has completed a project that has resulted in many improvements to how users access the wireless network.

The network (known as AirRowdy_N) was split into three new networks - one each for faculty/staff, students and UTSA visitors.

We strongly encourage each group to log in and use their appropriate network.

The biggest benefit for faculty and staff members is that their network is encrypted, which means that they will no longer need to use the Virtual Private Network (VPN) to securely connect to the UTSA computer network on campus.

Faculty and staff members will be required to set up their laptops before accessing the new AirRowdy network for the first time. Configuration instructions are available:

Once the one-time setup process is complete, faculty and staff will not have to login each time they want to access AirRowdy.

Guests at UTSA also will benefit. They will fill out a short online form and then will be able to access AirRowdy by using the new AirRowdy_Guest network.

Students should use the new AirRowdy Student network. On their new network, students will continue to experience a fast and reliable connection.

"The current network (AirRowdy_N) will only be available through December 31, 2010, so we are urging all of our users to make the changeover now to the new networks," said Dalin Bruns, project manager.

More information on AirRowdy is available at:

The wireless network upgrade project is part of OIT Summer Splash initiative - 11 projects that will change the face of technology at UTSA. More information on Summer Splash is available at

Published: Mon, 23 Aug 2010 11:28:10 CST By: (Alex Morones)

Bluebook to Bring It All Together

Bluebook to Bring It All Together

Tue, 03 Aug 2010

The Office of Information Technology is introducing an exciting new way to learn more about UTSA.

Information like course descriptions, syllabuses, cost of attendance, faculty vitae and work-study opportunities will be made available to the general public via the UTSA "Bluebook" website.

The website is UTSA's answer to Texas HB2504 - legislation that was passed to allow the general public to go to any Texas public university's website and easily retrieve information.

Among other uses, that information can be used to help potential students choose a college to attend.

For OIT, this project means that data must be mined from several applications, aggregated and formatted so that it can be easily displayed.

Some of the data, like course evaluation information, does not currently exist in electronic form. This necessitated that we initiate a related "Online Course Evaluations" project.

Beginning with the Fall 2010 semester, course evaluations will no longer be done on paper - instead, they will now be done online. The data will be collected and fed into Bluebook when it is available.

"Bluebook is a high-visibility project for UTSA, and we are investing a great deal of time and resources," said Cindy Espinoza, project manager. "When complete, Bluebook will be a valuable source of information for the public."

Bluebook is part of the Office of Information Technology Summer Splash initiative - 11 projects that will positively impact information technology at UTSA. More information is available at

Published: Tue, 03 Aug 2010 15:57:43 CST By: (alex morones)

Application Delivery System for Access to Applications Anywhere

Application Delivery System for Access to Applications Anywhere

Mon, 12 Jul 2010

Application Delivery System for Access to Applications Anywhere

Published: Mon, 12 Jul 2010 15:48:44 CST By: (c.gomez)

Course Evaluations Going Online

Course Evaluations Going Online

Mon, 05 Jul 2010

The Office of Information Technology is working on a project that will take end-of-course survey information and make it available online.

Currently, course evaluations are done using the IDEA (paper-based) survey instrument. Beginning with the Fall 2010 semester, all course evaluations will be accomplished online, using the Scantron Class Climate software application.

Moving course evaluations online will save the university money and will be more convenient for our students and faculty.

The project was initiated after Texas House Bill 2504 was passed. The bill states that universities must post a wide variety of information on their websites, including course evaluations.

"All evaluations will be submitted online and the results will be available faster to the faculty and the departments - also in an online format," said Cindy Espinoza, Assistant Director, Office of Information Technology.

The new application will be tested at the end of the second 5-week and the 10-week summer sessions. The online course evaluation project will "go live" for all courses in the fall semester.

More information on this and the other Summer Splash projects can be found at

Published: Mon, 05 Jul 2010 00:00:00 CST By: (alex morones)

E-mail Infrastructure Update

E-mail Infrastructure Update

Fri, 02 Jul 2010

E-mail Infrastructure Update

Published: Fri, 02 Jul 2010 15:48:44 CST By: (c.gomez)

What Is On Our Network?  Summer Splash Project Will Tell Us

What Is On Our Network? Summer Splash Project Will Tell Us

Mon, 14 Jun 2010

With over 6,000 computers and servers connected to the UTSA network, it's hard to know what exists in our inventory and how they are all configured.

Wouldn't it be great if we had some tools to help us manage all of those devices?

Well, now we will, with the implementation of the Configuration and Asset Management Infrastructure Summer Splash project. We will be using software applications like Configuresoft Enterprise Configuration Manager (ECM), Microsoft System Center Configuration Manager (SCCM) and Absolute Manage to let us know what is connected to our network.

And once we know what devices we have on our network, we can turn our attention to the operating systems and software that is installed on each.

Knowing each device's setup will allow us to manage the distribution of needed software patches, install software updates and ensure that we are in compliance with established security practices.

"Once this project has been implemented, we will be able to raise our Information Security Program Index (ISPI) score - that's something that is important for all UT System schools," said Lance Pritchard, Senior Information Security Analyst.

Another exciting aspect of this project is that it creates a way for us to effectively manage Apple computers - an essential capability that we have never had.

According to project manager Jerry Smith, the project is about 10 percent complete. One virtual server has already been built and the Absolute Manage software has been installed. We should be receiving hardware from UT System within the next month.

For more information on this project, contact Jerry Smith.

Published: Mon, 14 Jun 2010 09:35:32 CST By: (alex morones)

Students  To Choose Official E-mail Account

Students To Choose Official E-mail Account

Mon, 07 Jun 2010

In January, the Office of Information Technology asked students which e-mail account they would like to use to receive official UTSA correspondence - their myUTSAmail account (powered by Google) or an existing personal e-mail account.

This was the first subject that we explored in the YouChoose campaign, a one-question polling feature that gathers opinions on IT-related topics that directly affect students.

The results of the vote were so close that OIT decided to create a project that will allow both options. The Student Preferred E-mail project is one of eleven that comprise OIT's Summer Splash.

"We will continue to create a myUTSAmail account for all new UTSA students, but the final decision on which e-mail account to use will be left up to the student," said Ken Pierce, UTSA Vice Provost for Information Technology.

UTSA students will be able log on to ASAP to choose their "preferred" UTSA e-mail account beginning on July 29, 2010. The preferred e-mail account is considered the official address to send all UTSA communications.

If you would like to keep up with the progress of this project, as well as other Summer Splash projects, visit our website:

Published: Mon, 07 Jun 2010 10:50:15 CST By: (alex morones)