Custodial

The AHI Facility Services custodial team provides a clean environment for the university community. Routine custodial service is performed on a reoccurring schedule and typically does not require a service request. If you require additional custodial services or need to report an issue that needs attention, please complete a Custodial Service Request.

If you have an event that requires custodial services, please complete an Event Support request.

Common custodial requests include:

•    Spill clean-up
•    Carpet cleaning
•    Missed trash pick-up
•    Refilling paper towel dispensers
•    Refilling soap dispensers
•    Special cleaning requests (excluding event support)

The steps below outline how to submit a custodial request.

1. Access the Facilities Work Request portal.
2. Complete the Custodial Request form. All fields in red are required. Please provide as much detail as possible in the “Action Requested” field at the bottom of the form.
3. Once you have completed the form click “Save.”
4. A confirmation page will be displayed after you have successfully submitted the request.
5. The Facilities Service Center will process your request and email you a work order number.
6. You can monitor the progress of your work order using the “Search by Number” feature of the Facilities Work Request Portal.
7. When the work order is complete, you will receive an email notification and an invitation to complete a customer satisfaction survey.

For more information or assistance, please email the Facilities Service Center or call 210-458-4262.

• Custodial Schedule of Minimum Services