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UTSAPD – Security Services

Mechanial Key and Rekey Request Procedures
Hop 8.04


Requesting Mechanical Keys

Keys to be assigned to employees may be requested only by the authorized requestor of an academic or administrative department. The UTSA PD Mechanical Key Request Form must be used to certify that the person for whom a key is requested is a UTSA employee and UTSA affiliate.

Mechanical Key Request Forms must list all specific doors the recipient's key needs to open. Forms must be submitted electronically to Security Services. Forms received by fax or campus mail will not be processed. The UTSA PD Security Services will process key requests as quickly as possible; however, three to ten working days should be allowed for processing, therefore planning with Security Services in advance will help ensure a smooth process.

Requestor and recipients will be notified via email when the keys are ready for pick up. Keys will be held in the Security Services Office for up to four weeks. If keys are not picked up, the keys will be destroyed at the end of the ongoing semester.  


Key Pick up Location

  • Keys requested for UTSA 1604 Campus personnel, may be picked up at UTSA PD Security Services located in the Bosque Building 1.200; Banner Identification Card required. Persons other than the employee to whom the keys are issued to, are not permitted to pick up keys. If recipient is physically unable to pick up his/her key, arrangements may be made by UTSA PD Security Services personnel to deliver the key and obtain his/her signature.
  • Key requesed for UTSA DTC personnel, may be picked up at the UTSA Downtown University Police Administration Office, located in BV 1.303.
  • Keys requested for ITC personnel, may pick up the key from the ITC Police Department.

Rekeying of Space

The Mechanical Key Request Form should also be used to order rekeying of doors. The term "rekey" refers to the re-combination or changing out of cores and issuance of new keys. This is primarily done for physical security control. Ex: New space allocation or department move, lost key that affects security of an area and remodeling and/or construction.

Doors with electronic access control

Keys for these doors will not be issued. Please do no include doors with card readers or other electronic access on your mechanical key request form.

Separation of Personnel or Keys No Longer Needed

All keys no longer in use, or keys returned to department's administrative personnel by employees who are separating, must be returned to Security Services. Lost keys should be reported immediately to the UTSA Police Department, Security Services, and to the department who requested the keys. Replacement of lost keys will be determined by Security Services and its request must have the PD report number.

Department Authorized/Designated Requestor

Each department head is responsible for reporting any changes of their authorized requestors to Security Services.