The Enrollment Marketing, Communications & Systems (EMCS) department at UTSA is seeking a creative and motivated student to join our team as a Student Marketing Assistant. This work study role is an exciting opportunity for students passionate about marketing and communications to gain hands-on experience and contribute to UTSA’s strategic enrollment goals.

Responsibilities

1. Video Production and Content Creation

• Assist with creating engaging video content, including scripting, talent coordination, filming, and editing.
• Produce videos such as “A Day in the Life” of UTSA students, showcase top study spots, and highlight key aspects of academic programs.
• Support the creation of promotional videos to boost enrollment efforts.

2. Market Research and Analysis

• Conduct qualitative research through focus groups to explore the strengths and appeal of UTSA.
• Design and distribute surveys, recruit participants, and analyze data to inform marketing strategies.

3. Web Content Management

• Learn and apply Customer Relationship Management (CRM) tools to update and manage web content.
• Enhance Explore and academic program pages with engaging content such as student spotlights and program highlights.
• Collaborate with professors across various colleges to gather and update content that showcases UTSA programs.

4. Email and Advertisement Drafting

• Assist in drafting and editing email communications and advertisements to promote UTSA’s programs and engage prospective students.

Requirements

• Must be a current UTSA student eligible for work study funding.
• Strong interest in marketing, communications, or related fields.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Basic knowledge of video production and editing is advantageous.
• Familiarity with web content management systems is a plus but not required.

Benefits

• Gain practical experience in marketing and strategic enrollment within a university setting.
• Develop skills in video production, market research, and web content management.
• Contribute to UTSA’s enrollment growth and program visibility.
• Enjoy flexible work hours that fit your academic schedule.

How to Apply: Submit your resume and a cover letter detailing your interest and relevant skills. We look forward to receiving your application!

The UTSA Financial Aid & Scholarships Office is looking for students who want to be peer mentors in the area of Financial Success! The peer mentors will be responsible for learning and sharing financial information pertaining to budgeting, loan borrowing, debt management, financial aid, scholarships, building credit, etc., in order to successfully mentor fellow UTSA students.

Responsibilities

• Participate in outreach events for Financial Success and the Office of Financial Aid and Scholarships.
• Conduct one-on-one peer advising sessions with prospective and current students.
• Teach topics in Money Management and Financial Aid.
• Facilitate workshops in the classroom and virtually.
• Communicate with students via social media platforms.
• Assist other areas in the Office of Financial Aid and Scholarships as needed.
• Perform administrative, clerical, and other duties.

Requirements

• Qualify for Financial Aid Work-Study.
• Minimum GPA of 2.8 with at least one semester of coursework at UTSA.
• Strong customer service and public speaking skills.
• Demonstrated professionalism and punctuality.
• Competency in financial education topics or a strong passion to learn.
• Ability to work with diverse groups of students from a variety of backgrounds.

Schedule

• Part-time, Monday–Friday between 8:00 a.m.–5:00 p.m. (15–19 hours per week).
• Position begins in the Spring, with the option to work throughout the Summer.
• Occasional Saturday events may be required.
• In-person job duties take place on UTSA Main Campus.

How to Apply: Submit a resume and cover letter expressing your interest in becoming a Financial Success peer mentor.

The One Stop Enrollment Center is seeking motivated and customer-oriented Student Assistants to join our team. As a Student Assistant, you will play a crucial role in providing tier one service to our student community and their families. This position primarily involves working in a call-center environment, with occasional reception desk duties.

Responsibilities

• Provide excellent customer service to students and families regarding Admissions and Registration inquiries.
• Assist with answering phone calls, responding to emails, and addressing student concerns.
• Collaborate with UTSA staff members to ensure efficient service delivery.
• Attend to walk-in inquiries at the reception desk when required.
• Participate in extensive training on customer service and Admissions/Registration processes.

Requirements

• Strong communication and interpersonal skills.
• Customer service experience or interest.
• Ability to handle multiple tasks and work under pressure.
• Basic computer skills and familiarity with office software.

Note: This is a part-time position with flexible hours, offering a competitive hourly wage. Students from all majors are encouraged to apply.

How to Apply: Submit your resume, a brief cover letter highlighting your interest and relevant experience, and your current class schedule.

Orientation Leaders (OLs) are a dedicated group of UTSA student leaders who work for Orientation and Family Programs. OLs uphold a strong tradition of excellence and professionalism in their work. They serve as a resource and guide to incoming students and families, taking great pride in UTSA spirit and traditions while participating in Orientation for all undergraduate students (domestic and international), as well as Family Orientation.

Responsibilities

• Assist in facilitating Freshman, Transfer, and Family Orientation programs.
• Aid in preparation and day-of logistics for all orientation programs (check-in, nametag prep, signage, preparing perks, etc.).
• Learn and give in-person campus tours to new, incoming students.
• Lead students and families through orientation activities to ensure a smooth transition to UTSA.
• Create a welcoming environment for new students and facilitate connections among student groups.
• Support marketing efforts as needed (videos, photos, etc.).
• Complete call and text campaigns for orientation and recruitment activities.
• Participate in staff and professional development activities.
• Other duties as assigned.

Requirements

• Maintain at least a 2.25 GPA in both UTSA cumulative and semester.
• If applicable, attend Spring 2025 training workshop sessions held on select dates.
• Be enrolled full time for Fall 2025 by May 2025.
• Pass a grade and conduct check each semester.
• Cannot be registered for summer classes within the University of Texas System.
• Cannot be dually appointed with another office on campus for Summer 2025.
• Attend all mandatory training events (see work/training section below).
• Demonstrate responsibility, self-motivation, teamwork and independent work skills; uphold confidentiality of sensitive information.
• Ability to conduct public speaking and assist with presentations (campus tours, small-group sessions, panels).
• Ability to provide excellent customer service to students, family members, and guests.
• Availability to work all summer programs — June 2–August 15.
• Able to walk long distances, stand for long periods, and perform light lifting.

Schedule

• Appointment runs from spring through summer.
• Spring hours: 12–19 hours/week (supporting programs and attending trainings).
• Summer hours: up to 30 hours/week (facilitating programs).

UTSA Welcome Center & Events (WCE) Tour Guides play an integral role in the campus community and are a critical part of welcoming Future Roadrunners, Alumni, and UTSA Special Guests.

Responsibilities

• Act as a representative of UTSA.
• Welcome, assist, and escort individual and group visitors around campus.
• Provide information, explanations, directions, and wayfinding services.
• Meet, greet, and mingle with prospective students and their families.
• Work in a professional office environment using standard equipment (computer, phone, copier).
• Lead discussions and activities with student and family groups during visits.
• Maintain order and manage small/large groups; speak clearly and effectively for extended periods.
• Facilitate tour-guide duties: guest check-in, event setup/cleanup, office coverage, clerical work, etc.
• Be familiar with all UTSA campuses; research information as needed to assist guests.
• Conduct individual, daily, group, or VIP tours (spring, summer, fall) on Main or Downtown Campus.
• Travel between buildings; manage groups in varying weather conditions.
• Stand/walk long distances; climb stairs; perform light lifting as needed.
• Assist with special programs and recruitment events (UTSA Day, Info Sessions, Campus Visits, Admitted Events, Spring Break Tours, Orientation, Special Programs).
• Assist with Calls with an Ambassador and call campaigns for Welcome Center, Orientation, and Recruitment.
• Collaborate with New Student Programs & Events student and executive staff (Student Coordinators, Orientation Leaders, Student Staff Assistants).
• Troubleshoot during campus experiences and events.
• Drive a UTSA golf cart (as assigned).
• Serve as UTSA Mascot Handler (as assigned).
• Participate in team building and all tour guide training/development (Retreats, Intensive Training, Leadership Team Retreats).
• Support daily office operations: phones, virtual office hours, data entry, Salesforce emails, follow-up.
• Understand and manage tour/event reservation system via Salesforce; assist students in signing up.
• Other duties as assigned.

Requirements

• Exceptional verbal communication and interpersonal skills.
• Ability to memorize and recite facts clearly and accurately.
• Strong time-management, punctuality, and work ethic.
• Embrace UTSA core values, especially integrity, diversity, and equality.
• Uphold the UTSA Student Code of Conduct.
• Customer-service orientation; ability to work independently and as part of a team.
• Maintain a minimum UTSA cumulative GPA of 2.25 each semester; enrolled full-time in Fall and Spring.

Schedule

• 10–19 hours per week, depending on season and academic schedule.
• Some late-night and weekend work required.
• Each tour guide is evaluated every semester on academic, conduct, and performance criteria; satisfactory or above-standard performance is recommended.
• Summer appointment is based on fall and spring performance.
• Evaluations are conducted by members of the Executive Team.

Students must meet the following qualifications before applying for SEA:

• Undergraduate student
• Currently employed in Strategic Enrollment
• In good standing with home department

Applications will be accepted until October 20, 2024 for the first SE Academy Group. Accepted candidates will be notified by email. For more information, contact Lisa Alonzo at lisa.alonzo@utsa.edu or 210-458-4724.