Desktop Storage with CrashPlan Pro



To ensure that your data is not lost, you can back up your computer files using CrashPlan - OIT’s Enterprise Backup Service.

This service provides up-to-date backups of your individual user’s profile data (including your desktop, your my documents, my pictures, my music and my folders, links, favorites, downloads and contacts) on your “primary workstation” (the computer that you use the most) as identified in the InSight application.




UTSA Storage Options Chart

Storage Brochure


How Do I Get CrashPlan?

To be eligible to use this software, your computer must meet the following criteria in the InSight application:

  • Your computer must report that you are on the UTSARR network domain.
  • Your computer must be registered as your primary workstation.
  • For those users’ workstations that already meet these criteria, OIT automatically deploys CrashPlan PROe to these workstations.
If you have not received the auto-deployment but would like to have CrashPlan installed for data backup use on your primary computer, please use the OITConnect Portal to submit a request.
Please provide the following information in your email:
  • Your name
  • Your location
  • Your computer name and/or UTSA Asset number
Your request will be sent to OITConnect for processing and installation of the CrashPlan application.


How can I restore a lost file?

  • Open CrashPlan Application (From Program menu or from Task Bar)
  • Logon using your myUTSA ID and Passphrase
  • Select Restore from the menu on the left
  • Select the files and/or folders you'd like to restore
  • Click the Restore Button

How can I restore a file to a different computer?

The web console will not support IE 7. You need to use IE 11 or Microsoft Edge and turn off compatibility view. Firefox, Chrome and Safari will also work well for restoring files.

  1. Go to the CrashPlan Web Console:
  2. Logon using your myUTSA ID and Passphrase
  3. Close the Window that prompts you to select your platform for CrashPlan PRO installation
  4. Click Devices and navigate to the computer you’d like to restore files from.
  5. From the action menu, choose Restore.
  6. In the Web Restore window, select the files and folders you’d like to restore.
  7. Click Restore.
  8. CrashPlan restores the files and packages them as a downloadable zip file.
  9. Download the zip file containing your restored files.

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