Alerts

ALERTS

KNOW WHEN IT HAPPENS!

Tech Solutions’ Alerts notify you about important IT service issues. This is your go-to resource for timely updates on planned technology maintenance, service outages, and quick incident reports. Designed with user efficiency in mind, it ensures you’re always in the loop with real-time alerts and provides direct access to support for any technical issue that may arise, keeping your workflow smooth and uninterrupted! For more complex issues, reach out to our Tech Café support team for any technology-related assistance!

TECHNOLOGY MAINTENANCE

Please be aware that UTS will be conducting upcoming maintenance impacting both Banner services and network connectivity.

Banner Maintenance

This weekend, beginning at 5 p.m. CDT on Friday, May 1 and lasting until 2 p.m. on Sunday, May 3, UTS will be conducting maintenance on Banner services. During this time, the following services will be unavailable: myUTSA Account, ASAP, DegreeWorks, Banner, AppEnhancer, and AppWorx.

After the system updates are completed, users are recommended to clear their browser cache to remove any outdated information. For instructions, visit this page.

Network Maintenance – Intermittent Verizon Phone Service Outages

On Tuesday, May 5, from 6 p.m. until 11 p.m., Verizon mobile voice and data users within the following building locations may experience intermittent service interruptions while network maintenance is conducted on the Distributed Antenna System (DAS) that supports Verizon services:

John Peace Library (JPL)
McKinney Humanities Building (MHB)
Flawn Science Center (FLN)
Science and Engineering Building (SEB)
Engineering Building (EB)
Biosciences Building (BSB)
Plaza Norte Building (PNB)
Student Union (SU)
Convocation Center (CC)
Margaret Batts Tobin Laboratories (MBT)

To offer the best possible service, regular updates and maintenance on UTSA systems are required. While this work is essential, we also recognize that it may present an inconvenience to our users. We thank you for your patience as we work to provide a better user experience with technology services.

TECHNOLOGY ALERT

Tech Solutions is aware of a Microsoft 365 access issue impacting UT San Antonio Academic campus users. Users attempting to sign in to Microsoft 365 services may be repeatedly prompted to enter their credentials. Users who are already authenticated remain connected and should continue to have access. UTS technicians are actively working to resolve the issue as quickly as possible. Additional updates will be provided once the service has been restored.