OIT Managers Present at ACUTA Winter Seminar

January 20, 2016



by Dalinda Milne at 1:22 PM in EventsStaff News

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Vanessa Hammler Kenon, Assistant Vice Provost for Information Technology, and Mary-Margaret Echevarria, Telecommunications Manager, presented at the Association for College and University Technology Advancement (ACUTA) Winter Seminar at the Hyatt Regency Hotel on January 18 in New Orleans, Louisiana.

The presentation titled "Telecommunications and Infrastructure Collaborative Restructure" highlighted how the Office of Information Technology (OIT) teams worked together to save funds and share resources by removing old technology, moving to once a year all-inclusive billing model, reassigning staff and duties, upgrading to a new, more efficient database, and restructuring the telecommunications department to allow for better customer service and continuing VOIP service upgrades. Attendees learned about the requirements and improvements needed to migrate the telephone ticketing system to the OITConnect system and InSight database.

For more information about the ACUTA Winter Seminar, please visit their webpage: https://www.acuta.org/Core/Events/eventdetails.aspx?iKey=WS16&TemplateType=A