User Training Held for New Advising Tool: EAB / SSC

June 03, 2016



by Rosalind Ong De Trevino at 7:02 AM in Campus Community, GRIPStudent InfoProductivity

EAB UTSA user training was held June 2 in the North Paseo Building computer lab (NPB 1.412.


The Provost Office and Academic Advising provided user training for the new academic advising tool Education Advisory Board's (EAB) Student Success Collaborative (SSC) on June 2, 2016 in the North Paseo Building computer lab (NBP 1.412). The Office of Information Technology provided support setting up the training and refreshments throughout the day to participants.

The EAB / SSC tool is partially supported by an Integrated Planning and Advising for Student Success (iPASS) grant from the Bill and Melinda Gates Foundation which is a collaboration of the Provost Office, Academic Advising, Institutional Research, and the Office of Information Technology at UTSA.

"EAB's Student Success Collaborative (SSC) combines technology, consulting, and best practice research to help colleges and universities leverage data and analytics to measurably improve student outcomes. SSC members are able to drive impact from insight and leverage real-time data to measure and optimize intervention effectiveness (EAB.com)."

Representatives from EAB presented three specific training classes: advisor management, specialist, and advising front desk. Attendees included members of the program leadership team, technical team, specialist team, and administrative staff.

  • Advisor Management Training: During this session attendees learned basics about the SSC platform and features available in the first phase including
    • Setting up availability
    • Appointment scheduling
    • Appointment reports
    • Creating notes
    • Search and lists
    • Appointment campaigns
    • Reporting
    • And student check-ins

  • Specialist Q&A: This session provided attendees the opportunity to ask questions about the technology in preparation to assist end-users in training.

  • Advising Front Desk: The final session discussed how to use advising queue and manage appointments.


For more information on EAB visit: https://www.eab.com/