The Office of Information Technologys Student Computing Services SCS Set to Launch its StudentConnect Service by August 1

July 28, 2016



by Nicole Duff at 10:34 AM in Campus Community, Projects, Productivity, Student Info, Interesting

SCS Bookmark 1.pngSCS Bookmark 2.png

 (StudentConnect Bookmark) 

As of August 1, all registered UTSA students will receive FREE technical assistance on their personal devices thanks to a new service provided by the Office of Information Technology's (OIT) Student Computing Services (SCS). This new service called StudentConnect is being introduced as part of OIT's continued commitment to aiding student success. Along with this change, SCS will be rebranding its other student-centered initiatives under the StudentConnect mantra as well.

 

These initiatives include Student PrintSpot and MobilePrint services, public computer labs located in the John Peace and downtown libraries and the Business building (BB 2.01.20,) along with staff to assist with software and technical support. In addition, SCS recently installed three secure phone-charging stations on the main and downtown campuses (on the 2nd floor of the BB and 1st floor of the JPL building on the main campus, and on the 1st floor of the Frio Street building next to Starbucks on the downtown campus) and is working on installing PrintSpot printers and kiosks in Student Housing.  

 

In an effort to expand its services for 'Runners, SCS first successfully piloted StudentConnect in the spring of 2016. The upcoming official launch of StudentConnect aims to further demonstrate how enhancing the student experience at UTSA is one of OIT's priorities.

 

"StudentConnect is basically customer service to students," shared Linda Dunn, Director of SCS. "This service is being implemented due to an OIT initiative aimed at increasing student support. Its implementation is as a result of a team effort that was spearheaded by the SCS team with James Lee, SCS Systems Analyst as team lead."

 

StudentConnect stands to be the "go-to" technical resource for students. StudentConnect will allow students the opportunity to receive troubleshooting assistance and technical support on their personal devices. These devices, namely laptops, cell phones and tablets play a pivotal role in providing students access to valuable UTSA resources and academic materials. 

 

Students will receive support on a wide variety of technical concerns ranging from connectivity issues, basic troubleshooting, software installation and virus removal, to help with remotely accessing key resources like student printing, storage, and Office365.  Students will also be encouraged to stop by with general technical questions, or for recommendations and technology advice.

 

The new service, therefore, further reflects OIT's Student Computing Services' dedication to ensuring that all students have equal and convenient access to technology resources in order to aid their academic pursuits at UTSA. StudentConnect is intended to help increase student productivity and, ultimately, success.

 

"StudentConnect is a much needed service for students," Dunn stated. "Although it will be officially launched August 1, we plan to fully blast it during the first week of school. I think it's going to be a success."

 

 

For more information about services offered to our UTSA students, visit www.utsa.edu/oit and click on Student Services.