OIT Student Innovation Coalition Provides Forum for Student Feedback

October 13, 2016

by Rosalind Ong De Trevino at 2:14 PM in Student Info, Events, GRIP


Students gained insight and shared feedback to enhance technology services at UTSA with Office of Information Technology (OIT) staff at the OIT Student Innovation Coalition meeting.


The Office of Information Technology (OIT) held its fall OIT Student Innovation Coalition meeting on October 6 in the Travis room (UC 2.202) from 12:00 p.m. – 1:30 p.m. Approximately 80 students were treated to lunch and given presentations from Academic Advising and OIT staff representing various areas in technology that impact students at UTSA.

Rosalind Ong de Trevino OIT Project Coordinator, announced the OIT Spring Tech Conference 2017 and invited students to attend.

  • The OIT Spring Tech Conference is a full day conference with presentations, a vendor fair, and keynote lunch. The event is FREE and open to all UTSA students, faculty, and staff. In addition to learning about OIT services available at UTSA, attendees also learn about technology updates from vendors like Microsoft and Apple.

Amanda Garcia Program Coordinator for Academic Advising & Sylvia Mansour Director for Academic Advising, discussed DegreeWorks the degree planning tool at UTSA. Danicia Steele OIT Communications Specialist, followed this presentation with a focus group session in which she asked students for their feedback on the DegreeWorks tool.

  • DegreeWorks is one of the advising tools that OIT assisted with implementing while a recipient of the initial Integrated Planning and Advising Systems (IPAS) grant from the Bill and Melinda Gates Foundation. Following this grant UTSA was awarded a second Bill and Melinda Gates Foundation grant, the Integrated Planning and Advising for Student Success (iPASS). This grant is a collaborative effort between the Provost Office, Academic Advising, and OIT.

Steele also led a focus group on Office 365 OneDrive for Business.

  • OneDrive for Business is a cloud storage solution that provides students one terabyte (TB) of storage. The versatility of the cloud allows users to access their files from virtually anywhere with an internet connection. Other features of using OneDrive for Business are the ability to easily share files, co-author, and view version history.

Nicole Duff also an OIT Communications Specialist, provided information on the UTSA Mobile App and Office ProPlus and conducted focus group sessions in which she gathered information on students' awareness of these OIT products and services as well as their feedback:

  • The UTSA Mobile App allows users to set reminders for university events, check account balances, view class schedules and assignments, view campus maps, and much more. OIT continually reviews the mobile app and adds new features.
  • Microsoft Office ProPlus makes full versions of Microsoft office software including: Word, Excel, PowerPoint, OneNote, and Skype for Business available to students at no charge. UTSA students are eligible to download five free copies of this product.

Edgar Madrigal Customer Support Supervisor, James Lee Systems Analyst, and Owen Gonzalez Student Lab Assistant, provided an overview of Student Computing Services (SCS), PrintSpot, and mobile printing. Additionally they discussed Office 365 OneDrive for Business and Office ProPlus.

  • StudentConnect is a service that was launched this semester to provide technical support to students with issues on their personal devices (laptops, tablets, and phones). Students can stop by one of the Student Computing Services labs (Business Building Lab, JPL 2nd Floor Commons, and Downtown Library lab).


Students provided great feedback throughout the event and asked pertinent follow-up questions to presenters. The event concluded with the open discussion in which students brought up issues and feedback to improve student technology services and managers provided insight.

The Student Innovation Coalition was a great opportunity for students to learn about services available to them through OIT, and for OIT leadership to learn about student perceptions. OIT holds this event in the fall and spring each year to outreach to students.

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