Director of Customer Service and Operations Support amongst Speakers at First FAR Meeting for 2018

January 25, 2018

Ben Garcia presenting at the podium during a FAR Meeting

(Ben Garcia offers attendees a look at InSight at the FAR meeting.)


Written by: Nicole Duff, Communications Specialist

Ben Garcia, director of Customer Service and Operations Support in the UTSA Office of Information Technology (OIT), was one of six guest speakers at the first Financial Area Representatives (FAR) meeting for the year. The meeting was held on January 24th from 2:00 p.m. – 3:30 p.m. in the Business Building (BB 2.06.04).


Promotion of UTSA InSight application

(A screenshot of the cover slide of Garcia’s FAR presentation.)

Garcia’s presentation titled “An Overview of InSight,” provided a look at the application, which enables UTSA faculty and staff to easily monitor their UTSA computer assets. InSight allows users to easily and conveniently access vital information regarding their UTSA assets including:

  1. the health and status of their computer
  2. the age of their device
  3. the computer reporting of their device

Ben Garcia at the podium presenting at the first FAR meeting of 2018

(Ben Garcia discusses how the InSight application works.)

To further acquaint attendees with InSight, Garcia also provided a brief demo of the application. His presentation culminated in a look at the OIT customer support channels, namely OITConnect, Academic Support and StudentConnect, which are designed to provide technical support to UTSA faculty, staff, and students.

FAR meetings provide representatives from UTSA’s financial area the ability to share critical financial-related information as well as best practices. The next meeting is scheduled for March. ____________________________________________________________________________

Learn more about the Financial Area Representatives (FAR) meeting.

Learn more about the InSight application.

Learn more about OITConnect, Academic Support and StudentConnect.

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Connect with StudentConnect on Facebook, Twitter and Instagram.