This program is presented in workshop format as a 40-hour program over six weeks. Learning derives from lectures, group discussions, hands-on activities, and mock mediation exercises. The course culminates with the presentation of a “Certificate of Mediation” issued by UTSA in recognition of successful course completion.
This course will cover the basic principles and concepts of Mediation:
Mediation promotes personal empowerment and prepares people in conflict with opportunities to resolve their conflict.
Intra- and Inter-Personal Skills and Development Training:
This course is designed for and benefits everyone interested in reducing personal and/or group stress, resolving conflict, and constructively engaging others in dealing with, rather than avoiding or escalating conflict.
Virtually anyone can benefit from learning conflict-prepared skills in an ever-increasing conflict-prone world; however, Mediator training would especially advantage those serving in professional career paths such as:
The career outlook for mediators is strong, especially in the state of Texas. Texas ranks second in the nation for total number of mediators employed. Nationally, mediator positions are expected to grow by 10% between 2020-2030. In San Antonio, mediator positions are forecasted to grow 20% during the same timeframe, double the national projection.
Mediators work in a variety of industries including: government, non-profits, education, manufacturing, healthcare, technology, and finance.
In this session you will learn the challenges in Dispute Resolution, Overview of the Mediation Process, Power of Self-Awareness, and Sources of Conflict.
In this session you will learn about the different types of mediators tools used to resolve conflict and various working styles used to communicate during a mediation process.
Review of the entire 7 Stages of the Mediation Process: Planning, Mediator’s Opening Statement, Client’s Initial Statement, Agenda Building, Negotiations, Caucus (optional), Agreement/Closure
Participate in Mock Mediation Exercises.
Final Review and Wrap Up.
Nancy is the managing partner of Conflict Rescue®, Ask a Mediator®, and Forward Mediation® serving communities throughout Texas and New Mexico. As a Credentialed Distinguished Mediator through the Texas Mediator Credentialing Association, Nancy is best known for her ability to supportively and efficiently help parties keep their conversation moving forward towards a resolution they can live with.
She draws on years of high-quality mediation and facilitation experience to ensure thoroughness when handling the most difficult and contentious cases.
Nancy serves on the board of the Texas Mediator Credentialing Association and is an approved trainer through the Texas Mediator Training Roundtable.
UTSA Paralegal Program Alumni and San Antonio Paralegal Association discounts available.
Students should bring a tablet, laptop, notebook, or other note-taking means.