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Internet Privacy and Security Statement

The University of Texas at San Antonio (UTSA) maintains the UTSA website, www.utsa.edu, as a service to its students, employees and external constituencies. UTSA has created this privacy statement in order to demonstrate our firm commitment to privacy and to address concerns about the types of information gathered and how it is used for all pages on the official UTSA site. Some University websites may have additional policies and practices regarding privacy posted on their respective sites. The following discloses UTSA’s information gathering and dissemination practices for this website: www.utsa.edu.


1. Personal Information Collected and Processed by UTSA

Personally identifiable information collected by Web pages, applications for enrollment or work, surveys or other voluntarily provided information may include:

  1. Internet location (Internet domain and IP address of computer being used);
  2. Type of browser and operating system used to access our site;
  3. Date and time site was visited;
  4. Web pages requested and visited on our site;
  5. Search terms used on our search engines;
  6. Information used to fill out forms such as names, email address, address, birthday, student ID number, social security number and credit card number.

This information is used to respond to user inquiries, to monitor navigation of our Web pages, site access, internal evaluation and studies and to general improve Web presentation and utilization. UTSA may also use IP address information for troubleshooting purposes. UTSA may use cookies as discussed below. UTSA will not disclose or share personally identifiable information without your consent except for disclosures allowed by law.


2. Email and Form Information

If a member of the general public sends an email message with a question or comment that contains personally identifying information or fills out a web-based form, that information will only be used to directly respond to the requestor or send information regarding enrollment, unless the web-based form indicates otherwise. The information will also be used in analyzing internet trends within the UTSA domain for future navigation enhancement. The request for information may be directed to another part of the University, institution, government agency or person that may be in a better position to respond to the request.

Except for records governed by the Family Educational Rights and Privacy Act, the Health Insurance Portability and Accountability Act as amended by the Health Information Technology for Economic and Clinical Health Act or other information made confidential by law, all information provided to and collected by UTSA may be subject to the Texas Public Information Act. Per Sections 552.021 and 552.023 of the Texas Government Code, you are entitled to request access to certain information maintained by UTSA deemed public information. Under Section 559.004 of the Texas Government Code, you are entitled to have UTSA correct public information about you UTSA maintains and that is incorrect, in accordance with the procedures set forth in the University of Texas System Business Procedures Memorandum 32. UTSA will retain and maintain collected public information as required by Texas records retention laws (Section 441.180 et seq. of the Texas Government Code) and rules. Also, it should be noted that electronic mail and other Internet communications channels are not necessarily secure against interception. While we take precautions, such as encrypting communications where appropriate, if your communication is very sensitive or it includes information such as academic history or grades, you might want to send it by other secure means.


3. Cookies

A "cookie" is a small file containing information that is placed on a user’s computer by a web server. Any information that UTSA may store in cookies is used exclusively for internal purposes only and will not disclose personally identifiable information to outside parties unless legally required to do so or disclosure is allowed by law.


4. Logs and Network monitoring

For site administration functions, information is collected for analysis and statistical purposes of navigation trends to the UTSA server. This information is used to help diagnose problems with the server and to carry out other administrative tasks, such as assessing what information is of most interest, determining technical design specifications and identifying system performance and/or problem areas.

The following is an example of types of information collected for analysis needs:

  1. Hostname:  The hostname and/or IP address of the computer requesting access to the site.
  2. User-Agent:  The user-agent information includes the types and version of a particular internet browser, and the operating system on which it runs.
  3. Referrer:  The web page from which the client accessed the current page.
  4. System Date: The date and time on the server at the time of access.
  5. Full Request: The exact request of the user/client.
  6. Status: The status code that the server returned, e.g.,, fulfilled request, file not found, etc.
  7. Content Length: The content length, in bytes, of the document sent to the user/client.
  8. Method: The request method used by the browser, e.g., post, get.
  9. Universal Resource Identifier (URI): The location of the particular resources requested (URL).
  10. Query String of the URI: Anything after a question mark in a URI. ;
  11. Protocol: the transport protocol and version used., .e.g., ftp, http 1.0, etc.

The above stated information is not used in any way that would reveal personally identifiable information to third parties unless UTSA is legally required to do so or it is allowed by law.


5. Security

This site has security measures in place to protect from loss, misuse, fraud, hacking and alteration of the information under the control of the UTSA web server administrators.

In case of a data breach or some other incident that places information held by the University in jeopardy, immediately notify the Chief Information Security Officer at informationsecurity@utsa.edu.


6. Links

This site contains links to other sites outside of the utsa.edu domain. UTSA is not responsible for the privacy practices or the content of such web sites.


7. Choice/Opt-Out/Correct/Update

The www.utsa.edu site gives users the following options for reviewing, removing or correcting their public information:

Employees: To review, correct or restrict the release of your home address, home telephone number and emergency contacts, go to https://my.utshare.utsystem.edu and log in with your myUTSA ID and passphrase. Then, click on the “Employee Self-Service” tab and My Current Profile Link under the Personal Information section.

Students: To restrict the release of directory information (See Handbook of Operating Procedures 5.01 for list of all directory information), student must fill out and file the “Restrict Student Directory Information Request” form with One Stop, which can be found at https://onestop.utsa.edu/forms/registrar/.

To lodge a complaint relating to an alleged violation of privacy laws, you may contact the UTSA Institutional Compliance & Risk Services Office at their toll-free number 877-270-5051 24 hours a day seven days a week or file an online report at https://www.reportlineweb.com/UTSA.

All other issues may be directed to webteam@utsa.edu


8. Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

University Web Team
University Marketing,
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-1644
webteam@utsa.edu