Compliments and Complaints


The UTSA Police Department is committed to our guiding principles of honor, excellence, accountability, respect and teamwork. Commendations are welcome verbally or in writing. Information such as the date, time and locations will help identify the employee if you do not know his or her name. If you choose not to write, you may ask to speak with the individual’s supervisor. Commendations received by the Chief of Police are forwarded to the employee with a copy placed in his or her personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we are doing a good job.

We are committed to investigating all legitimate complaints of employee misconduct. Please contact the police dispatcher either in person or by calling (210) 458-4242 so that you may be routed to the employee’s supervisor if you would like to file a complaint. Once your complaint is received, it will be thoroughly investigated by a person designated by the Chief of Police. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records, and interviews with all parties and witnesses. If the Investigator determines that an employee violated department policies or procedures, appropriate corrective action is taken. The Chief of Police will review the complaint and findings.

You may also fill out the form below to submit your compliment to UTSA Police Department. A department representative will contact you to address your concerns.

 

The University of Texas at San Antonio Police Department is committed to providing the very best possible service to our citizens. We set high standard of professional conduct, with fairness and courtesy. In the event you feel that we may have failed to meet that standard or that we may have exceeded your expectations, you may file a formal citizen compliment/ complaint, either in person, by mail and or online.

 

To file a compliment/ complaint on-line complete the form below and click on the "Submit" button. Your compliment/ complaint will then be directly delivered to our department's Administrative Office. Please note that you can also use the online reporting system to commend an officer/ employee for exemplary conduct of performance.

 

If you indicate on the form that you will to be contacted, we will contact you within 15 days of your submission. If a UTSAPD representative does not contact you with in that period, you may contact our office directly at this phone number (210) 458-4242. To file a written compliment/ complaint please mail to the following address:

The University of Texas at San Antonio
Police Department
One UTSA Circle
San Antonio, Tx 78249-0704

Citizen Information

First Name:

Last Name:

Address:

City:

Zip Code:

Telephone #*

E-mail Address:*

 

Incident Information

Incident Location:

Incident Date:

Incident Time:

Narrative:

Type:*



Witness(es):

 

Officer/Employee Information

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Last Name:

Badge #(if known)

Vehicle Plate#(if known)

Agency




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