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University offers support to professionally caption course videos

University offers support to professionally caption course videos

APRIL 9, 2021 — The division of Academic Innovation’s Office of Digital Learning is now providing faculty and staff the opportunity to request proactive captioning support. This new program—which allows individuals to request professional, edited captions for instructor-recorded course videos—directly supports UTSA’s core values and its academic mission to deliver inclusive, high-quality and engaging course content.

Academic Innovation has regularly surveyed students and faculty over the past year about their online learning and teaching experience to identify issues that need extra support. Early feedback from faculty indicated that one common issue included struggling with inaccurate auto-generated closed captioning in their instructional videos.

The Proactive Captioning Support program was developed in response to this feedback. With access to a professional captioning service, instructors won’t have to spend extra time editing auto-generated captions. Increasing the number of properly captioned course-related videos will create a more inclusive learning environment for all students.

Why is captioning important?

Creating a more accessible learning environment supports the success of today’s diverse learners.

Nearly 80% of people who reported using closed captions were not deaf or hard of hearing. People use captions for various reasons, including:

  • being in a noisy environment,
  • to support learning English, and
  • better understanding a speaker with a strong accent.

Adding captions to course videos can improve student retention and comprehension of the content. Students who choose to use captions can follow along with lectures and take more detailed notes. Another important reason to proactively caption videos is to reduce accessibility barriers for students who require captioning as an approved accommodation, allowing them to fully participate in the course from the first day of class.

Apply now

Course instructors and staff who create and share video content to aid student success are eligible to apply for support.

To find out more information and to apply, please visit the Proactive Captioning Support page. ODL’s Digital Accessibility team is available to answer questions by email at DigitalAccessibility@utsa.edu.

RaLynn McGuire and Hope Corkill



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UTSA Today is produced by University Communications and Marketing, the official news source of The University of Texas at San Antonio. Send your feedback to news@utsa.edu. Keep up-to-date on UTSA news by visiting UTSA Today. Connect with UTSA online at Facebook, Twitter, Youtube and Instagram.


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UTSA’s Mission

The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.

UTSA’s Vision

To be a premier public research university, providing access to educational excellence and preparing citizen leaders for the global environment.

UTSA’s Core Values

We encourage an environment of dialogue and discovery, where integrity, excellence, inclusiveness, respect, collaboration and innovation are fostered.

UTSA’S Destinations

UTSA is a proud Hispanic Serving Institution (HSI) as designated by the U.S. Department of Education.

Our Commitment to Inclusivity

The University of Texas at San Antonio, a Hispanic Serving Institution situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.