Kayako System Upgrade and Cloud Migration

Business Information Services will be upgrading and migrating its ticketing system to a new feature enriched version that is cloud-based.   Tentatively scheduled to become operational Monday, November 27, 2017, the new system will replace the existing “SPOC” ticketing system.   Creation of tickets in the new cloud-based system will be just as intuitive, while the ticket communication and resolution aspects will be vastly enriched. 

You can see from the screenshots below that not much will change from the user interface.

 

 Current User Interface

Current User Interface

 

Prototype of New User Interface
Prototype User Interface

There will be a short transition period, when the ticketing system will be unavailable.   Support will still be provided via our call center (ext. SPOC or ext. 7762) during this time.    Our anticipated dates for this transition will tentatively occur from November 16 thru November 26, 2017.   We will have extra staff supporting the phone lines to account for the absence of the ticket system during this period.  As always, we will continue to provide you with the best support and response times possible.

Your patience and cooperation is very much appreciated.

Business Information Services



Updated on: 11/01/2017



PeopleSoft Resources

 

Go to our Single Point Of Contact - SPOC Ticketing System

For questions about
UTShare/PeopleSoft refer to the
Knowledgebase/FAQ

 


Contact BIS

Business Information Services

  • Click the “SPOC” button and submit a ticket
  • Call: 210-458-SPOC (7762)

For any policy or business related questions, please contact the Human Resources, Financial Affairs and Purchasing Departments.


Restricted Access:

UTS FC Home Page
UTS OC Home Page
UTS SIS Home Page
UT System Project SharePoint
UTShare SharePoint Site

Office Location:
North Paseo Building
5th Floor, Suite 5.122
One UTSA Circle
San Antonio, TX 78249
(210) 458-SPOC (7762)