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Getting Started

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Announcing Our New Phone Triage

Phone triage is convenient for students, and helps the counselor quickly assess needs and direct students to the appropriate service or resource.

The phone triage is a 15 minute conversation with a counselor. The counselor will listen to your concerns and ask key questions to determine your level of distress and difficulty. The counselor will then recommend treatment and service options that will best meet your unique needs.

Please call our office at 210-458-4140 to get your phone triage.

Emergency Situations

If your situation is a crisis or emergency, and it is during business hours, please walk-in to our office, at RWC 1.810, and indicate that you have emergency concerns. If you have a crisis or emergency after business hours, contact our helpline at 210-458-4140, select option 3.

Examples of emergency concerns include:

  • I am concerned about being able to stay safe or keep myself safe.
  • I currently have plan to kill or harm myself.
  • I have taken steps to end my life in the last two weeks.
  • I am afraid I might physically hurt someone else.
  • I hear or see things others do not.


Woman on cellphone

Tips for Your Phone Triage

  • Find a private space where you will feel comfortable to speak freely.
  • Provide a call back number in case the call is dropped or disconnected.
  • We discourage students from participating in a phone triage while driving.
  • Be ready to describe your most pressing concerns, and how your work, school or relationships are affected.
  • Have your school and work schedule handy so you can be ready to schedule services or appointments.
  • If you are worried about your safety or the safety of another, let the counselor know immediately.

Other Helpful Resources

Suicide Prevention tile

Suicide Prevention Lifeline

The Suicide Prevention Lifeline phone number is 1-800-273-8255, and the website is

UTSA Behavioral Intervention Team

Please visit the UTSA BIT website to learn when and how to address behavioral concerns related to our campus community.

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