Ben Garcia currently serves as the Director of Customer Service and Operations Support for the University of Texas at San Antonio (UTSA) Office of Information Technology (OIT). He is responsible for managing the Tier I & II IT customer technical support functions comprised of the OIT Support Call Center, Help Desk, Desktop Support, Academic Support, and the Student Computing Services teams within OIT.
Mr. Garcia drives IT support towards achieving student success by focusing support on student, faculty and university staff needs ensuring they have an optimal computing working experience and access to key IT network resources throughout the UTSA community. He serves as a technical liaison between UTSA campuses and OIT in support of enterprise applications, infrastructure, end-point user technologies, mobile and collaboration technologies, and end user support of new technology projects. He also serves as application owner for numerous desktop application services, and as OIT’s Change Manager overseeing the change management process for production systems.
A native of San Antonio, Texas, Mr. Garcia earned his Bachelor's Degree in Government from the University of Notre Dame. He has over 24 years of experience working in both corporate and higher education institutions. He served in a similar capacity in higher education technology at Columbia University in the City of New York. Throughout his career experience of working in the Customer Service, Information Technology, and Telecommunications industries, he has always placed special focus on bringing customer service to his every endeavor and serves as a technology evangelist promoting the importance of the "Customer Experience" and the best practices to improve the user's experience.
Mr. Garcia served on the Leadership UTSA team designed to develop the knowledge and skills of faculty and staff to build future leaders serving UTSA and higher education. Mr. Garcia also served as a board officer for the San Antonio Help Desk Institute as well as the Professional Tele-Service Management Association. He has presented on numerous topics and participated in panel sessions focused on IT customer service, emerging student technologies, mobility and the desktop user experience, and the challenges of IT staffing and support.
View team org chart here.
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