Frequently Asked Questions

• What is the quickest way to locate the status of a package?
• What is a tracking number?
• How can I see if my package has arrived at UTSA?
• I checked on the status of my package and it was delivered to the University at 10 a.m. It is now 2 p.m. and my package has not been delivered.
• My package was delivered ‘priority’ to Central Receiving at 9 a.m. It is now 11 a.m., where is my package?
• Our office has received an item that is on a PO directly from the vendor. We need to have a receiving report generated for it. How do we get one?

 

What is the quickest way to locate the status of a package?

The quickest way is with a tracking number.
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What is a tracking number?

A tracking number is a unique group of numbers, or letters combined with numbers, assigned by the carrier to identify your package.
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How can I see if my package has arrived at UTSA?

Go to the carrier’s website and put in the tracking number for a detailed delivery status report. The status report will provide a detailed summary status of where the package is located with time, date, and location.
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I checked on the status of my package and it was delivered to the University at 10 a.m. It is now 2 p.m. and my package has not been delivered.

If it was a ground delivery service, you will receive the package by the next business day. If you need to receive the package sooner, let us know by sending an email to Central Receiving Warehouse or calling 4017 to let us know and we will make every effort to accommodate you.
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My package was delivered ‘priority’ to Central Receiving at 9 a.m. It is now 11 a.m., where is my package?

Frozen and refrigerated packages are processed first. Other ‘priority’ packages are delivered the same day.
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Our office has received an item that is on a PO directly from the vendor. We need to have a receiving report generated for it. How do we get one?

E-mail the Central Receiving Warehouse with your request. Be sure to include the date you received the item as well as if you received a partial or complete order. A copy of the report will be sent to you through campus mail.
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