Support Services

UTSA Police Department Support Services is composed of the Criminal Investigations Section, Communications Center (dispatch), Security Services, Crime Prevention and Information Technology Services. We are committed to solving crimes and proactively investigating crime patterns and form an integral part of emergency operations.

Security Services

Visit Security Services for information on building intercoms, card access, emergency phones, installation of cores, installation of electronic access control, DSX card readers, prox card readers, key pads, biometric readers, locknetics, key boxes, panic alarms, security cameras, and more.

Crime Prevention

Visit our Crime Prevention Unit for information on personal safety, theft prevention, residential security, and more.

Lost and Found

Visit our Lost and Found page for a current inventory.

Accreditation

The University of Texas at San Antonio Police Department is a dually accredited department with The Commission on Accreditation for Law Enforcement Agencies (CALEA) and The International Association of Campus Law Enforcement Administrators (IACLEA).

The UTSA Police Department was awarded accreditation status on December 6, 2008.

Mission Statement

The UTSA Police Department’s Accreditation team is dedicated to improving the department’s delivery of public safety services to University students, faculty, and staff. By establishing and administering an accreditation process that implements and observes a body of standards and policies, the department is equipped in maintaining a high level of integrity and excellence in carrying out its duties and responsibilities to the citizens of the UTSA community, as well as external stakeholders.

Benefits to Accreditation

• Accreditation requires an agency to develop a comprehensive, well thought out, uniform set of written directives. This is one of the most successful methods for reaching administrative and operational goals, while also providing direction to personnel.
• Accreditation standards provide the necessary reports and analyses a Chief Executive Officer needs to make fact-based, informed management decisions.
• Accreditation requires a preparedness program be put in place – so an agency is ready to address natural or man-made unusual occurrences.
• Accreditation is a means for developing or improving upon an agency’s relationship with the community.
• Accreditation strengthens an agency’s accountability, both within the agency and the community, through a continuum of standards that clearly define authority, performance, and responsibilities.
• Being Accredited can limit an agency’s liability and risk exposure because it demonstrates that internationally recognized standards for law enforcement have been met, as verified by a team of independent outside CALEA-trained assessors.

For more information, contact Gene Garcia, Program Manager at (210) 458-6687 or gene.garcia@utsa.edu.

Communication Center

EMERGENCIES: 210.458.4911
Non-emergency: 210.458.4242

The UTSA Police Department maintains a 24 hour a day, 365 day per year, Police Communications Center to serve the UTSA community. The Communication Center dispatches all Police, EMS, and Fire services. In addition, Enhanced 9-1-1 is provided to University Oaks and Chisholm Hall residents. Enhanced 9-1-1 permits the Police Communication Center Operator to immediately capture the address where the 9-1-1 call originated, the phone number at the location, and the resident name. Another distinct advantage of the E 9-1-1 system is the ability of the Police Communications Operator to recall a complainant/victim/witness in the event the original call was prematurely terminated or additional information is needed. This vital information assists the Police Communication Operator in directing the proper personnel to the proper location without further delay. The Center is equipped for the hearing impaired through the use of a TDD (Telephone Device for the Deaf).

The UTSAPD Communication Center has staffing for eleven full time state certified Police Communications Operators. Their work involves but is not limited to, answering emergency and non-emergency calls directed to the Police, Fire and EMS services on campus. They also monitor CCTVs, security access control gates and the campus security/fire console, as well as provide callers with the information or referral required to satisfy the inquiry. The ultimate responsibility for the protection of a person’s life, health, safety and property usually starts with a phone call to a Police Communications Operator in the Communication Center.

Criminal Investigations

The Criminal Investigations Section conducts latent investigations for crimes occurring within the jurisdiction of the UTSA Police Department. Three Detective-Investigators staff the unit.

Detectives receive specialized training to investigate a variety of crimes ranging from theft to homicide. Detectives routinely prepare and file criminal cases for prosecution by the Bexar County District Attorney's Office. fingerprintAdditionally, detectives make case referrals to the Office of Student Affairs, University Housing, and the UTSA Counseling Center to provide a unified response to students needs. The Criminal Investigations Section maintains close working relationships with many local agencies to facilitate investigation of major crimes and multi-jurisdiction investigations.

The section also provides the following services:

• Major crime scene processing
• Background investigations for police applicants
• Background checks for security sensitive employees
• Evidence processing, examination and testing
• Fingerprinting service
• Crime trend analysis and statistical reports
• Executive and dignitary protection
• Information processing
• Administrative investigations
• Investigations of internal affairs complaints

Training

Training Coordinator Sgt Joe LoBrutto is responsible for the implementation of the Field Training Program for new officers arriving to the department from the U.T. Police Academy. In addition, the Training Sergeant tracks each officer’s training records to ensure compliance with the state’s training requirements and schedules officers for attendance at in-service training classes.

TCLEOSE Training Courses

The University of Texas at San Antonio Police Department is fortunate to have several officers who are certified TCLEOSE instructors. These instructors have provided quality teaching and training in several police subjects at both the department level and at The University of Texas System Police Academy in Austin, Texas. The UTSA Police Department offers TCLEOSE credited classes to outside agency officers. Please call for information.

Support Services Commander

Assistant Chief Kiley has been involved with law enforcement for over 30 years. He retired from the United States Air Force in 1995 after serving 21 years on active duty in the Security Police career field. In 1996 he graduated from The University of Texas System Police Academy and became a police officer with the UTSA police department. Captain Kiley was promoted to Assistant Chief in June of 2018. A UTSA graduate, Captain Kiley has a Bachelor of Arts in Criminal Justice. He also holds a Master Peace Officer certification and is a graduate of the 56th Leadership Command College of the Law Enforcement Management Institute of Texas and a 2008 graduate of the F.B.I. National Academy.