MAY 16, 2023 — The UTSA Libraries recently administered LibQUAL+, a user satisfaction survey from the Association of Research Libraries to solicit, track, understand and act upon users' opinions on library facilities, collections and services. Through a four-week period from mid-March to mid-April, UTSA Libraries received 2,435 survey responses from the UTSA community.
"This survey is instrumental in gathering the UTSA community's perspective on how we are doing," said Dean Hendrix, UTSA vice provost and university librarian. "The results are analyzed carefully to ensure that the library continues to grow and fulfill the needs of those we serve."
Using a nine-point scale, LibQUAL+ asks users about the minimum level of service they expect, their desired level of service, and their perception of the Libraries’ current level of service. From these data points, a gap analysis is performed to understand how the Libraries is meeting user expectations.
Overall, user satisfaction with the Libraries increased from 7.68 in 2019 to 7.73 in 2023. Though traditionally administered biennially, the library skipped administering the survey in 2021 due to the COVID-19 pandemic.
The library will use the survey results and more than 200 comments to inform future projects and investments and benchmark its performance against other academic libraries. Data from past surveys has resulted in more quiet study space, improved Wi-Fi, and a reservation system for group study rooms. Additionally, the responses from the 2017 and 2019 surveys spurred the Libraries to add 80 new windows to the John Peace Library’s third floor.
While most comments laud the Libraries staff's great work, others provide thoughtful feedback for improving the library.
"We continually seek to improve library services," Hendrix said. "It's because of the feedback we've received over the years that we can continue to evolve and make the library a second home for our students."
To promote survey participation among students, the Libraries placed participating students' names in a random drawing to win Apple AirPods Max over-ear headphones or an iPad. The Libraries announced Anna Ng, a student in the College of Education and Human Development, won the AirPods Max, and Mickey Raley, a student in University College, won the iPad.
Join us for a culinary celebration on the lawn at UTSA’s Westside Community Center. UTSA Libraries will be collecting recipes and food memories and food trucks will be on hand selling bites inspired by UTSA's Mexican Cookbook Collection.UTSA Westside Community Center, 1310 Guadalupe St San Antonio, TX 78207
Participants will discuss this pervasive problem in academic publishing and how to spot the red flags through real-life examples. You will learn about legitimate open access publishing practices and how to find a high-quality open access journal.Virtual Event
Don’t miss this great opportunity to network and recruit students and alumni from 14 of the leading Hispanic Serving Institutions in the country.Handshake (virtual fair platform)
Are you on ResearchGate or Academia.edu? Do you need an ORCID? Join us for this hands-on session for early career scholars on how to communicate the impact of your research online, find collaborators, and ensure correct attribution of your work.Virtual Event
The University of Texas at San Antonio is dedicated to the advancement of knowledge through research and discovery, teaching and learning, community engagement and public service. As an institution of access and excellence, UTSA embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world.
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UTSA is a proud Hispanic Serving Institution (HSI) as designated by the U.S. Department of Education.
The University of Texas at San Antonio, a Hispanic Serving Institution situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.