Citations and Appeals

Citation Payment

Paying a citation is easy. Any applicable financial holds on your student account are removed automatically within one hour of payment.

Payment Options

Online

1. Log in to MyParking.
2. Enter your citation information.
3. Select a payment method and finalize the transaction.

In-Person

Pay in-person at a cashier window in the Bauerle Road or Ximenes Avenue Garages on the Main Campus, or Fiscal Services on the Downtown Campus. Debit, credit or check accepted.

Mail

Use the pre-paid orange envelope included with your citation. Mail payment to the address below. Include the citation number on your check. Do not mail cash.

UTSA Citation Payment Services
One UTSA Circle
San Antonio, TX 78249

Alternative Payment Options*

Students experiencing financial challenges can contact us to discuss additional citation payment options.

*Only available to current UTSA students.

Unpaid Citations

In accordance with the university’s Parking & Traffic Rules and Regulations, failure to pay or appeal the citation within 14 calendar days of citation issuance or decision of Appeals Officer will result in a $10 late fee per citation.

Unpaid citations can result in student financial holds preventing students from receiving grades, refunds, official transcripts, or graduating. Ten (10) or more violations within one academic year may result in suspension of driving and parking privileges on campus and/or disciplinary action.

Citation Appeals

If you believe your citation was issued in error, you may submit an appeal within 14 calendar days of the citation issuance date.

Please note: the responsible party must file the appeal. Campus Services cannot accept appeals from campus departments on behalf of guests.

Submit an Appeal

To submit your appeal, follow the steps below.

1. Log in to MyParking.
2. Enter your citation information.
3. Follow the on-screen prompts to submit your appeal.

Appeals Decisions

Once Campus Services receives your appeal, staff will review within 15 business days and render a decision based upon the appeal and citation information, the university Parking & Traffic Rules and Regulations, and any supporting documents provided. Should we require additional information, a staff member will contact you.

Campus Services has the option to make the following appeal decisions.

• Reduce the citation to a warning, waiving the fine amount.
• Uphold the citation as valid. Payment is required.
• Uphold the citation as valid, but reduce the amount. Payment is required.
• Void the citation.

Second Level Appeals

If you are dissatisfied with the decision rendered by Campus Services on your first appeal (see process above), you may file a second appeal to an appeals panel comprised of faculty, staff, and students. Second appeals are final.

To submit a second appeal, follow the steps below.

1. Pay the citation.
2. Submit the second appeal to citationappeals@utsa.edu within 14 calendar days of the first appeal decision date.

The appeals panel will make reasonable effort to review the appeal within 45 days of submission. If the appeals panel opts to reduce the citation to a warning, reduce the citation fee, or void the citation, you will be refunded the appropriate amount.