The University of Texas at San Antonio
Strategic Enrollment

Enrollment Marketing and Communications

Enrollment Marketing and Communications provides marketing and communications support for Strategic Enrollment and institutional recruitment and enrollment initiatives. The team works closely with teams across the university to recruit, yield, enroll, retain and graduate our students.

Estimated Completion Times

Estimated completion time starts once request is reviewed from the queue. Please allow 48 hours for this process. Additionally, completion timelines are based on the clarity and complexity of each request. If more time is needed, we will maintain regular communication throughout the process.

Email Requests

  • Emails to students who have applied and/or enrolled at UT San Antonio – 1-3 business days
  • Emails to students who have not yet applied at UT San Antonio – 1-3 business weeks
  • Email series – 1 month
  • Single email header request – 2-3 business days

Website Requests

  • Website updates – 1-2 business days
  • New website page requests – 1-3 business weeks

Text Requests

  • 1-2 business days

Social Media Requests

  • 5-7 business days

Data Requests

  • 1-3 business days

Advertising Requests

  • Print Advertising – 4 business weeks
  • Digital Advertising – 2 business weeks

Event Marketing

  • 2-3 months

Print Requests

  • Program – 2-3 business weeks
  • Brochures – 1 month
  • Signage – 1-2 business weeks

Promotional Item Requests

  • 1 month

Video Requests

  • 1 month

Photography Requests

  • 1 business week

New User Requests

  • 3-5 business days

New Account Requests

  • 4 business days

Report Requests

  • 3 business days

Dashboard Requests

  • 5-7 business days

CRM General Technical Requests

  • 3 business days

Campaign Leads Requests

  • 1 business day

Report Build Requests

  • 3 business days to 3 business weeks depending on complexity

User Deactivation

  • 3 business days

Daily File Upload Requests

  • 1 day

New Department Requests

  • 4-6 business weeks

Marketing Cloud Requests

  • 1-3 business days

Start a Request

Marketing & Communication Request

start a Mkt/Com request

For Campus Partners needing support in Enrollment Marketing & Comms

CRM
Support Request

start a CRM request

For Salesforce CRM users only.
If you are interested in CRM, please email Tina Garza

Marketing Cloud
Support Request

start a MC request

For Salesforce Marketing Cloud "Utsa Internals" Business Unit users only.

For requests not related to enrollment marketing, visit UTSA’s MarCom Studio