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Rights & Responsibilities

As an enrolled student at the time of service, you have the right to:

  1. Receive quality health care by properly trained and licensed health professionals.

  2. Be treated with respect and dignity.

  3. Expect that all communications and records pertaining to your health care are treated as confidential and consistent with the requirements of Family Education Records Privacy Act and Texas state laws*.

  4. Receive a copy of and ask questions concerning our Patient Privacy Notice.

  5. Receive information concerning your diagnosis, treatment, prognosis, and significant risks in terms you can understand prior to consenting to a procedure.

  6. Refuse treatment after adequate explanations by your medical provider. However, you must be informed of the medical consequences of this action.

  7. Change your provider, if desired.

  8. Be informed of the need to be referred to outside facilities or specialists.

  9. Inquire about fees for treatment prior to delivery of services.

  10. Address complaints and/or concerns through the Student Complaint/Grievance Form (PDF).

  11. Have your complaints will be addressed by the Executive Director and/or the Student Health Services Privacy Officer or their designees.

As a patient you have the responsibility to:

  1. Give at least a two hour notice to cancel any appointment.

  2. Arrive 15 minutes prior to your appointment time.

  3. Provide accurate information concerning your past health history, medications, any allergies (including latex), current address, phone number and emergency contacts.

  4. Respect the rights of other patients and staff. Follow all UTSA rules and regulations pertaining to safety, and general conduct.

  5. Ask questions regarding your diagnosis or treatment.

  6. Follow the treatment plan or medical advice, which may include specialty referral advice and securing personal transportation from Student Health Services when unable to drive.

  7. Call Student Health Services if your symptoms are not improving or if your symptoms worsen.

  8. Keep follow-up appointments to ensure good health.

  9. Plan ahead and be aware of the Student Health Services' operating schedule.

  10. Pay for services when rendered.

  11. Refrain from using your cell phone while in the clinic.

  12. Supply photo identification at each visit.

* Medical records of individuals who are not or were not enrolled at UTSA at the time of service are subject to the Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health (HITECH) Act, and the Privacy, Security and Breach Notification Regulations at 45 CFR §§ 160 and 164 (hereinafter collectively, “HIPAA”) and subject to 45 CFR Parts 160 and 164 (“the HIPAA Administrative Simplification Regulations”);.