Worker Injury FAQ

Preauthorization FAQ

Q: What is the main number for Pre-Authorization?

A: 214-217-5939 or 888-466-6381

Q: What is the fax number for Pre-Authorization?

A: 214-217-5937 or 877-946-6638

Q: Is there a Preauthorization Request Form available for Providers?

You can call the pre-authorization number listed above to request a Preauthorization Request Form.

Bill Review FAQ

Q: If I need to reach someone in the bill audit section via telephone, what number do I call?

A: You can call the bill auditing department by dialing 1-888-802-0692. Their fax number is 972-386-7918. For more information, contact the Workers Compensation Insurance Office.