24/7 Assistance

Students in Crisis - What to Do After Hours

Counseling services is available to you even when our offices are closed (including after hours, weekends and official UTSA holidays). Counselors are committed to getting you to brighter days.


Attending college is an exciting opportunity to enrich your life and career goals. It can also be a time of change, adjustment, and stress. You don’t have to navigate this all on your own. My Student Support Program (My SSP) is here to help. My SSP is here to support you when you need it, from wherever you are.

Call. Chat. Anytime. Anywhere. My SSP connects students with free, confidential mental health and wellbeing support conveniently available 24/7 via the My SSP app, telephone, and web.

What is My SSP?

Real-time chat support 24/7

Chat with a professional counselor at your convenience

Telephone support 24/7

Speak to a professional counselor with a simple phone call

Health assessments

Complete an anonymous assessment to get feedback on your emotional health

Browse health & wellbeing content

Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics

Access virtual fitness sessions

Sign up for FREE virtual fitness sessions available through LIFT

Support in Your Language

My SSP content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English. For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).

Your use of My SSP – including chats, calls, and conversations, is free and confidential – meaning your professors, family, friends, etc., will not know unless you tell them.

Learn more about MySSP Get started with MySSP

Crisis Helpline

Crisis assistance is available 24 hours a day, 7 days a week through the UTSA Crisis Helpline.  Call 210-458-4140 and select option 3.


If your situation is a crisis or emergency, and it is during business hours, please walk in to the clinic, at RWC 1.810, and indicate that you have emergency concerns. If you have a crisis or emergency after business hours, contact our helpline at 210-458-4140, select option 3.

If you feel that you may be in danger of self-harm or of harming someone else, and it is after normal business hours, please seek help immediately. Contact the Crisis Helpline or the resources below: