Email Authentication Change
As of September 27, 2022, UTSA email authentication requirements for all mobile devices will be upgraded in accordance with a new Microsoft policy to retire basic authentication.
Many mobile apps use basic authentication--a simple process of sending and storing your username and password--to grant access to your email. In the current cyber landscape, however, basic authentication can make it easier for attackers to capture user credentials. To help keep your information safe, Microsoft is retiring the ability to use basic authentication to access email.
How to prepare
Fortunately, ensuring your email experience remains seamless is easy and involves only two steps.
- Please be sure your mobile device is up-to-date. You can find step-by-step instructions for updating your mobile device here: iOS, Android.
- Please only use the official Microsoft Outlook app (iOS, Android) to access your UTSA email. Other mobile apps for accessing email, including the native iOS and Android mail apps, are not supported for accessing UTSA email, and may no longer work after this Microsoft policy change. Note: you may need to update your Outlook app.
You can always access your UTSA email by visiting portal.office.com and logging in with your UTSA email and passphrase.
If you need help
Don't worry! We understand how important it is to be able to access your email via your preferred mobile device and we are here to help! Tech Café staff can assist you with updating your device and setting up the Outlook app.
Extended Phone Support Hours: From Tuesday, September 27 until Friday, September 30, Tech Café will offer extended phone support hours from 7 a.m. to 10 p.m. CDT. Call 210-458-5555 for assistance.
Lab Support: Tech Café staff are also available to assist you at the JPL computer lab during library hours.