SNOW Fulfiller Training
Below are training and guide materials specifically tailored for UTSA. Please complete and refer back to these as needed.
| Watch Video | Incident, Major Incident and Agent Workspace Training (3 hrs. 55 min.) |
| Watch Video | Problem, Change and Knowledge Training (2 hrs. 7 min.) |
| Watch Video | Request Management Training (1 hr. 14 min.) |
| Watch Video | MyPortal (03:54 min) |
| View PDF | UTSA SNOW Training Guide |