Student Technology FAQ

Tech Café On The Paseo: HSU 1.002 (under the stairs)
Monday-Friday | 8:00am-5:00pm

Tech Café Downtown: FS 2.400 (next to the One Stop Enrollment Center)
Monday-Friday | 8:30 AM to 1:00 PM & 2:00 PM to 4:00 PM

Call Tech Café: 210-458-5555
Monday-Friday | 8:00am-7:00pm (CST)

Email Tech Café: techcafe@utsa.edu

To reset your passphrase, 

• Go to the UTSA Passphrase Portal at passphrase.utsa.edu.
• Select “Begin Reset."
• Follow the prompts to enter your myUTSA ID and select either your contact phone number or non-UTSA email address. Note: email address is preferred; cell phone providers may not deliver reset codes reliably
• Follow the prompts to receive your passphrase reset request (must be completed within two hours). 

After resetting, please verify that you can sign in to services you commonly use, including Microsoft 365, myUTSA Account, VPN, etc. Note that Microsoft will require you to accept Duo Authentication again; click "Next" and "Approve" when prompted.

As soon as you change your passphrase, you will need to update your password on every device you use for AirRowdy Wi-Fi and university systems (phone, tablet, etc.). Failure to update your password promptly may result in lock-out issues. 

Clear your cache:

It's a good idea to clear your browser cache once you've reset your passphrase. 

For your computer: to clear your cache quickly, open your browser and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) on your keyboard and click Delete.

For mobile devices: To clear your browser cache on a phone, open your web browser app (e.g., Chrome, Safari, Firefox, etc.) and go to the menu or settings. Find the privacy and security section and select "clear browsing data" or "clear history," confirm and delete.

It's a good idea to clear your browser cache once you've reset your passphrase. 

For your computer: to clear your cache quickly, open your browser and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) on your keyboard and click Delete.

For mobile devices: To clear your browser cache on a phone, open your web browser app (e.g., Chrome, Safari, Firefox, etc.) and go to the menu or settings. Find the privacy and security section and select "clear browsing data" or "clear history," confirm and delete.

If you requested a passphrase reset but did not receive the email or text message required to proceed after a few minutes, please contact Tech Café.

Please note that email is typically a more reliable medium to receive a passphrase reset message than text messages (SMS). This is due to discrepancies in different phone service providers (AT&T, Verizon, etc.). 

Once you have successfully reset your passphrase, please verify that you can sign in to services you commonly use, including Microsoft 365, myUTSA Account, VPN, etc.

It's also a good idea to clear your browser cache.

On a computer, press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) and delete all cached sites and cookies.

On mobile, open the settings on your preferred browser, look for an option for "Privacy settings" and tap to clear your cache. 

Note: If you use AirRowdy Wi-Fi on a phone, tablet, or laptop, you will need to re-enter your new credentials on those devices to continue accessing the internet.

There is no need to change your other passwords as a result of this passphrase reset.

Note: Best practice is to avoid using your UTSA ID or passphrase as credentials on other websites or services not affiliated with UT San Antonio.

To best secure your information, consider using a password manager. These apps store all your passwords in one place, protected by a single master password — the only one you need to remember. Instead of reusing passwords or writing them down, you can save, organize, and manage logins for every site and app you use.