Student Technology FAQ

Tech Café On The Paseo: HSU 1.002 (under the stairs)
Monday-Friday | 8:00am-5:00pm

Tech Café Downtown: FS 2.400 (next to the One Stop Enrollment Center)
Monday-Friday | 8:30 AM to 1:00 PM & 2:00 PM to 4:00 PM

Call Tech Café: 210-458-5555
Monday-Friday | 8:00am-7:00pm (CST)

Email Tech Café: techcafe@utsa.edu

To reset your passphrase, 

• Go to the UTSA Passphrase Portal at passphrase.utsa.edu.
• Select “Begin Reset” in the “Reset Your Passphrase” tile.
• Follow the prompts to enter your myUTSA ID and select either your contact phone number or non-UTSA email address.
• Follow the prompts to receive your passphrase reset request (must be completed within two hours). 

After resetting, please verify that you can sign in to services you commonly use, including Microsoft 365, myUTSA Account, VPN, etc. Note that Microsoft will require you to accept Duo Authentication again; click "Next" and "Approve" when prompted.

As soon as you change your passphrase, you will need to update your password on every device you use for AirRowdy Wi-Fi and university systems (phone, tablet, etc.). Failure to update your password promptly may result in lock-out issues. For best results, click "Forget Network" and create a new connection to AirRowdy Wi-Fi right away.

Note: It's a good idea to clear your browser cache once you've reset your passphrase. 

For your computer: to clear your cache quickly, open your browser and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) on your keyboard and click Delete.

For mobile devices: To clear your browser cache on a phone, open your web browser app (e.g., Chrome, Safari, Firefox, etc.) and go to the menu or settings. Find the privacy and security section and select "clear browsing data" or "clear history," confirm and delete.

No. All UT San Antonio students, faculty, and staff must change their UTSA passphrase as part of the precautionary measures we have taken to protect university accounts and systems. 

Note: UT San Antonio Health Science Center students and faculty are not impacted.

Our ongoing investigation has found no evidence that university data was accessed or exfiltrated as a result of the attempted unauthorized activity against university technology systems. The activity was detected at the edge of our network, before it reached core systems, and immediate action was taken to contain it and protect the campus’ entire technology environment.

Once you have successfully reset your passphrase, please verify that you can sign in to services you commonly use, including Microsoft 365, myUTSA Account, VPN, etc.

Note: If you use AirRowdy Wi-Fi on a phone, tablet, or laptop, you will need to re-enter your new credentials on those devices to continue accessing the internet.

It's also a good idea to clear your browser cache once you've reset your passphrase. 

For your computer: to clear your cache quickly, open your browser and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) on your keyboard and click Delete.

For mobile devices: To clear your browser cache on a phone, open your web browser app (e.g., Chrome, Safari, Firefox, etc.) and go to the menu or settings. Find the privacy and security section and select "clear browsing data" or "clear history," confirm and delete.

There is no need to change your other passwords as a result of this passphrase reset.

Note: Best practice is to avoid using your UTSA ID or passphrase as credentials on other websites or services not affiliated with UT San Antonio.

Note that it's a good idea to clear your browser cache once you've reset your passphrase. 

For your computer: to clear your cache quickly, open your browser and press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) on your keyboard and click Delete.

For mobile devices: To clear your browser cache on a phone, open your web browser app (e.g., Chrome, Safari, Firefox, etc.) and go to the menu or settings. Find the privacy and security section and select "clear browsing data" or "clear history," confirm and delete.

To best secure your information, consider using a password manager. These apps store all your passwords in one place, protected by a single master password — the only one you need to remember. Instead of reusing passwords or writing them down, you can save, organize, and manage logins for every site and app you use.

If you requested a passphrase reset but did not receive the email or text message required to proceed after a few minutes,  contact Tech Café.

Please note that email is the more reliable method; due to discrepancies in phone service provider policies (AT&T, Verizon, etc.), texts may not be received.

Internet applications often cache your credentials to make your experience smoother, which can cause snags when a password is changed. If you encounter an issue using your new passphrase, clear your browser cache and cookies and try again. If that doesn't work, contact Tech Café. 

Note: When you log in to a Microsoft product (Outlook, OneDrive, etc.) you will be required to accept Duo Authentication again. This is expected behavior. Click "Next" and "Approve" when prompted. See example screenshots below:

As part of the passphrase reset process, Microsoft will require users to accept Duo Authentication again. This is expected. Click "Next" and "Approve" when prompted. See example screenshots below: