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This is a comprehensive program offering with exercises, activities, assignments, quizzes and deliverables that are geared exclusively towards technical communications. This course provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program.

After completing all nine modules, you will have gained a well-rounded education allowing you to...

  • Perform effective audience and purpose analyses for user-centered documents
  • Write specifically to fit your audience needs
  • Create powerful technical documents including descriptions, processes, instructions, and reports
  • Understand and Apply effectual principles of visual design to your documents
  • Define your personal philosophy of quality management in publications project development
  • Develop valuable information plans and content specifications
  • Estimate and Manage your documentation projects


Evaluation of your performance will be based on...

  • Individual module quizzes
  • Online practice exercises
  • Hands-on activities
  • Completed assignments
  • All other required deliverables

Grading a self-directed course: It will be your responsibility to access the course through your individual login, perform the required activities and assignments, and submit your completed work by uploading documents to the Learning Management System. All coursework will need to be performed according to the guidelines stated in the course syllabus. A skilled senior level technical writing professional will review your submissions for technical accuracy, utilization of industry standards, and ensure you have achieved an in-depth understanding of the course objectives.

Program Details
The Technical Communication Industry Certificate - Mastery Level is delivered in three unique sections with each containing content-specific modules.
  • Modules 1 - 3: Technical Writing in the Workplace
  • Modules 4 - 6: Information and Document Design
  • Modules 7 - 9: Quality Management
  • Each section utilizes a companion textbook that is closely identified with the course objectives.
  • You will be given articles and Websites that provide supplemental information relative to the subject area.
  • You can choose from available assignments.
  • Use the guidelines that are provided to perform specific activities.
  • The principles of effective technical communication are continuously enforced throughout each section.
  • Use the quiz to test your skill level.
  • Conduct valuable research applicable to each module area in preparation for your final deliverable. 

    Individual Online Units
    Technical Writing in the Workplace Information and Document Design Quality Management
    Module 1
    Identify with technical communications including its audience-based orientation with a strong focus on subject matter, purpose, and infrastructure. Examine successful and effective writing styles and the editing process including reviews, sentence structure, and proofreading.

    Module 2
    Gain a clear understanding of technical definitions and the context in which descriptions are employed. Create technical process, write procedures, develop instructions, and write specification documents by utilizing the appropriate resources. Plan, gather, and organize your information. Analyze complex information and learn effective methods to redirect and communicate for the appropriate audience.

    Module 3
    Review the art of report writing and the components that are critical to its success. Prepare a report based on a case study. Revise and edit your report to eliminate mis-communicated or misaligned information that might otherwise create confusion for your readers or display poor quality.
    Module 4
    Use careful consideration in regards to visual rhetoric including perception, interpretation, and communication to present information to your readers. Apply the Gestalt principle in relation to the parts and the whole of a visual experience by understanding design concepts, visual analysis, and interpretation of data.

    Module 5
    Employ the art of structured writing and apply the suggested methods for making information accessible on various levels such as linear and nonlinear components, symbols, icons, graphics, and data displays. Identify visual language by creating a 12-cell matrix with required elements.

    Module 6
    Design your document for usability! Consider your rhetorical situation by using the three basic elements of audience, purpose, and context. Apply the six visual and verbal cognates to develop and design your communication - that is, arrangement of data, emphasis on information, clarity, conciseness, tone, and ethos. Consider specific redesign strategies to present your data and establish a solid path to the goals.

    Module 7
    Learn the value that publications management brings to the quality of your publications. Set standards based on the best practices currently available and consider the tools to ensure that productivity is not sacrificed and quality is genuinely enhanced. Consider the following five stages for effective publications management: information planning, content-specification, implementation, production, and evaluation. 

    Module 8
    Define a document production process. Create a sample project. Identify resources. Develop a Gantt chart to display the required time line. Consider valid obstacles and revise your production process to accommodate such factors while meeting the required deadline. standards.

    Module 9
    Review your process of planning, implementing, and managing your project including milestones. Prepare an effective wrap-up report and categorize the strengths and weaknesses that became apparent during the project. Using a lessons-learned approach, identify possible changes that can be incorporated to improve and enhance your future publications management process.
  • Frequently Asked Questions

    How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year. 

    How is the program administered? The entire program is delivered through our MyGATO Learning Management System (Get Anytime Training Online), available to you 24/7 from your own individual participant login page that is provided when you sign up for the course. You can upload your assignments and take quizzes directly from the Website, and download the resources that are provided as part of the program. 

    Are there any required books for the course? Yes, each section of three modules will use a different required companion book at a total cost of approximately $250. These books can be used as a valuable reference after the course has been completed. 

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